By Rob van den Dam
For years, Communications Service Providers (CSPs) dictated the products and services consumers would pay for and adopt. The problem is, they weren’t always the most creative or innovative. In more recent times, the more interesting services such as free video, television and messaging served over traditional networks, have come from so-called, over-the-top (OTT) providers like Skype or What’s App.
In the process, the CSP has largely been relegated to middleman status. But that’s about to change. Continue Reading »
By Robin Phillips
As the UK’s leading pharmacy-led health and beauty retailer, Boots UK is always looking for opportunities to deliver our customers the best possible care, no matter when and from where they are shopping with us.
Today, many of our interactions with customers involve mobile to varying degrees – whether customers are searching store locations or browsing products on their smartphone, making a purchase using a smartphone, or receiving personalized promotion offers via text or through social media channels. Continue Reading »
By Steve Hamm
Chief Storyteller, IBM
During the TV broadcast for the 1977 World Series, color commentator Howard Cosell left a seemingly indelible mark on New York City’s Bronx Borough when the camera panned above Yankee Stadium and captured a building involved in flames. “Ladies and gentlemen, the Bronx is burning,” he said. It was a time when people were giving up not just on the Bronx but on the American city as an institution.
Many cities have staged amazing turnarounds in recent years. But can the Bronx? Continue Reading »
By Randy Golden
When I joined IBM’s corporate design department in 1992, I drew a dream assignment: to be the liaison with Paul Rand, the renowned graphic designer and IBM consultant. But before I started with him, I faced a high hurdle: he had to sign off on me getting the job.
So I was understandably nervous when I showed up at his home studio for our initial meeting–partly because he had asked to review my own design portfolio. Fortunately, he liked what I showed him. He even gave me a couple of pointers. Then he said: “Let’s go to lunch.” Continue Reading »
By Ido Wiesenberg
The television experience is changing before our eyes and morphing to fit today’s viewers and their viewing habits.
For starters, TV is becoming personal, allowing each family member to enjoy a different flavor of TV. Imagine a TV that recognizes you – the viewer – and offers personal discovery of content based on your taste, your favorites, your likes and your friends.
Utilizing crowd sourcing tools, each viewer finds the most relevant and personal content. TV is already everywhere – on our smartphone, tablet, web browser, set-top box and virtually on any connected device. The next frontier is Cloud TV that provides a seamless experience across devices and are targeted to our own identity, preferences and social circles as one. Continue Reading »
By Michael Garel
A few years ago, my wife and I frequently indulged in the guilty pleasure of browsing the shelves of our local Austin electronics store in search of the latest gizmos and gadgets.
Then, gradually, we shifted almost exclusively to online shopping. So did a lot of other people. Which is a huge problem for brick-and-mortar retailers.
On the flip side, that trend also created an opportunity for me to get into business. My company, eyeQ, which I launched with a partner in 2012, makes software that helps retailers understand customers so they can serve them better. Continue Reading »
By Steve Hamm
IBM Chief Storyteller
The Braamfontein district was once the corporate heart of Johannesburg. Then, in late 1980’s, businesses started moving out of the neighborhood, initiating two decades of decay.
But today, Braamfontein is undergoing an amazing rebirth. Entrepreneurs are transforming abandoned buildings into trendy restaurants and shops as well as arts, culture and business centers. Young hipsters and entrepreneurs mix with students and tourists. Continue Reading »
By Jonathan Ferrar
Today’s business is all about data – how you get it, how you analyze it, how you use it to impact an organization. Yet today’s data-driven world is getting more sophisticated by the second, and most organizations lack the tools and skills necessary to turn their workforce-based data into insights.
In fact, according to a 2014 IBM Institute for Business Value study on talent analytics, only about 20 percent of organizations are able to apply predictive analytics to address important people issues. And as Chief HR Officers worldwide cite talent development, employee engagement, talent retention and workforce productivity as their top priorities, according to a recent IBM survey, now is the time to employ intuitive technology that enables HR and business leaders to better utilize their workforce data. Continue Reading »
By Bill Grady
We prefer texting to phone calls and we expect integrated and seamless experiences with technology. We are the first generation to have grown up in the midst of a digital revolution, where information and answers are just a few clicks away. We are Millennials.
There’s been a lot written about Millennials. This generation, born roughly between 1980 and 1995, is already the largest in the workforce and will make up 75% of the world’s workforce by 2030. The change is disruptive.
Most articles about Millennials delve into dating culture, digital lives and even eating habits. Yet among all of that chatter, there is very little understood about what impact we are having in the workplace. Continue Reading »
By Tom DeJuneas
Our company, nestled here in heart of Charlotte, N.C., is the largest independent producer and distributor of Coca-Cola Company products in the United States.
We roll out 18,000 cases of beverage products every hour from 47 distribution centers to customers across the Southeastern region of the U.S. To do that, we run manufacturing 24/7.
So for us, the ability to accurately anticipate customer demand is vital. Demand forecasts need to be refreshed early every morning to ensure that the optimal amount of each product is produced and that those products can be transported to the correct distribution center in time to fill the anticipated customer orders. Continue Reading »