http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html Instrumented. Interconnected. Intelligent. Tue, 22 May 2012 13:23:39 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-334281 computer consulting san francisco Fri, 11 Nov 2011 00:20:56 +0000 http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-334281 Witty! I'm bookmarking you site for future use. Witty! I’m bookmarking you site for future use.

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]]> http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-136768 michael04 Tue, 28 Jun 2011 03:12:59 +0000 http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-136768 This post makes me laugh but its a great pleasure for the shop that their customer is a king. <a href="http://www.bestusedsamsung.com" rel="nofollow">HTC Touch Diamond 2</a> This post makes me laugh but its a great pleasure for the shop that their customer is a king. HTC Touch Diamond 2

]]> http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-71847 localizer method Tue, 28 Dec 2010 14:45:27 +0000 http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-71847 I really like this blog post. Thanks for posting this useful & informative information.. Keep on sharing article like this. I really like this blog post. Thanks for posting this useful & informative information.. Keep on sharing article like this.

]]> http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-401 Max Pucher Tue, 13 Jan 2009 18:12:13 +0000 http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-401 This post is exactly about what I have been posting about for the 'New Intelligence' subject. Human decision-making is not rational. it is emotionally intuitive and can not be encoded in rules. Complex systems such as weather and economy are emergent and adaptive and defy logic and reductionism. IBM can stop wasting its time with 'cognitive computing' that does no more than gather more data and crunch it with more power. More on my blog: http://isismjpucher.wordpress.com/2008/11/24/ibm-cognitive-computing-research-versus-papyrus-uta/ This post is exactly about what I have been posting about for the ‘New Intelligence’ subject. Human decision-making is not rational. it is emotionally intuitive and can not be encoded in rules. Complex systems such as weather and economy are emergent and adaptive and defy logic and reductionism.
IBM can stop wasting its time with ‘cognitive computing’ that does no more than gather more data and crunch it with more power.
More on my blog: http://isismjpucher.wordpress.com/2008/11/24/ibm-cognitive-computing-research-versus-papyrus-uta/

]]> http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-402 george faulkner Tue, 06 Jan 2009 15:48:35 +0000 http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-402 Eric: Days prior to producing this podcast, I was shopping for a video game for one of my children. I felt like walking so did not research ahead of time, but after my third store visit where, in each, nobody was familiar with the game I sought, I just bought the game on my iPhone with the new Amazon Mobile app. Fast, easy, informative, exactly what the experts are talking about in this podcast... These are changing times, and challenging retail scenarios continue to unfold. Eric: Days prior to producing this podcast, I was shopping for a video game for one of my children. I felt like walking so did not research ahead of time, but after my third store visit where, in each, nobody was familiar with the game I sought, I just bought the game on my iPhone with the new Amazon Mobile app. Fast, easy, informative, exactly what the experts are talking about in this podcast…
These are changing times, and challenging retail scenarios continue to unfold.

]]> http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-403 Eric Sall Tue, 06 Jan 2009 00:09:04 +0000 http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-403 Speaking of online experiences & expectations... I'm a soccer fan, and after my favorite team LOST the championship last year, I got an immediate email trying to sell me the winning team's championship t-shirt. Ouch! In a retail store, it wouldn't have bothered me to see those t-shirts, but the expectations are higher for an electronic relationship. There's almost an obligation to use the data available to target the customer appropriately. Otherwise, there is no relationship. Speaking of online experiences & expectations…
I’m a soccer fan, and after my favorite team LOST the championship last year, I got an immediate email trying to sell me the winning team’s championship t-shirt. Ouch!
In a retail store, it wouldn’t have bothered me to see those t-shirts, but the expectations are higher for an electronic relationship. There’s almost an obligation to use the data available to target the customer appropriately. Otherwise, there is no relationship.

]]> http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-404 george faulkner Mon, 05 Jan 2009 18:30:00 +0000 http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-404 Tiffany: One of the guests, Jim Blasingame, made a point I did not include in the podcast that basically came down to this... He feels that many retailers still do not fully understand how critical the online experience is. To your points, Jim suggested that many retailers should seriously consider devoting additional staff to further development and management of online storefronts. Specifically, Jim felt that tapping into possible employees who have grown up using online merchants and who understand the intricacies would be wise. I'll let Jim weigh in, but his points are valid IMO. Too often our online experiences are created by developers, and not with enough consumer input, and it can be very important to get these things right from the start, not after people have had a bad experience. Tiffany: One of the guests, Jim Blasingame, made a point I did not include in the podcast that basically came down to this… He feels that many retailers still do not fully understand how critical the online experience is. To your points, Jim suggested that many retailers should seriously consider devoting additional staff to further development and management of online storefronts. Specifically, Jim felt that tapping into possible employees who have grown up using online merchants and who understand the intricacies would be wise. I’ll let Jim weigh in, but his points are valid IMO. Too often our online experiences are created by developers, and not with enough consumer input, and it can be very important to get these things right from the start, not after people have had a bad experience.

]]> http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-405 Tiffany Page Mon, 05 Jan 2009 18:11:41 +0000 http://asmarterplanet.com/blog/2009/01/the-customer-is-king.html#comment-405 I love shopping - both in store and online. However, there are three online user experience inefficiencies that get to me that I have encountered just in the last week: 1) I have been asked to create a user id and password, yet when I return to the site it does nothing but gain me access (it does not remember my info from "registration" or my prior visit) 2) tells me a product is knee length (my knee is more than likely in a way different place than their model - # of inches people) 3) a Web site that sells shoes that does not show me the sole, esp when that is their specialty (i.e. looking for boots for my mom that will work well in the snow - how can i tell that without seeing the tread?) I love shopping – both in store and online. However, there are three online user experience inefficiencies that get to me that I have encountered just in the last week:
1) I have been asked to create a user id and password, yet when I return to the site it does nothing but gain me access (it does not remember my info from “registration” or my prior visit)
2) tells me a product is knee length (my knee is more than likely in a way different place than their model – # of inches people)
3) a Web site that sells shoes that does not show me the sole, esp when that is their specialty (i.e. looking for boots for my mom that will work well in the snow – how can i tell that without seeing the tread?)

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