Instrumented Interconnecteds Intelligent

Posted by
Guest in

Post feed

RSS 2.0

PaulValle2_tnby Paul Valle, Chief Information Officer for Papa Gino’s (twitter: @PapaGinos)

We’ve all heard the phrase the customer is king, or queen. Nowhere is that more true that in the restaurant business. Customers are won – and lost – in one taste. That’s true of both the food and the service.

At Papa Gino’s, we strive to exceed our customers’ expectations. We want them to return to us for all that we have to offer – from our menu choices to our quick deliveries to our loyalty rewards program. I’m happy to say that an increasing number of our customers are returning for those reasons, and we are continuing on the road to expansion and growth with 280 restaurants in the New England area. With this growth also comes the challenge of managing business, sales and customer expectations.

When I first started with the company four years ago, our leadership team charged us with a new challenge. They asked that we find new ways to use technology – to connect with our customers, be smarter about the way we operate, and grow our business.

With that directive, we immediately set to work on an innovative technology plan for the next five years. We defined our strategy and outlined the steps necessary to complete our transformation. Figuring out where we wanted to go required that we take an honest look at our current infrastructure to determine what was working and what wasn’t. Not surprisingly, we found that while we had an incredible amount of data – about sales, customers, inventory, production – that was in multiple sources and formats. There was no way for us to combine all of this critical information to see a complete view of what it all meant for our business.

At the same time, we were in the process of devising a new strategy to stay ahead of the competition. From that standpoint, we needed a better understanding of the impact our email and mobile marketing programs were having on the frequency and value of transactions derived from our customer loyalty program and online orders.

And from a labor perspective, we wanted to help our staff be smarter about how they run their local restaurants. We came to the conclusion that technology was an issue, and this is when we turned to what some might think of as a non-traditional helping hand for a pizza chain – business analytics.

YouTube Preview Image

With business analytics we could turn our district managers from data gatherers into decision makers focused on meeting customer demand in real time with the best service. Rather than spending hours each day compiling statistics on sales and deliveries, they now can access reports and instead spend their hours responding to the areas in need of improvement.

Analytics has given Papa Gino’s increased visibility into the performance of its online customer loyalty campaign, which has recently boasted a 50 percent increase.

It was clear that what we needed to do was implement a solution that could take all of our data in all of its forms and distribute it in a simple, yet meaningful way. We needed an analytics solution to manage our daily needs while giving us a forward-looking view that we could use to support our short and long term business goals.

Since we began using analytics, we’ve seen a significant impact across our business. We’ve been able to measure and improve our pizza delivery times and ensure speedy deliveries in 30 minutes or less.  Not only that, as a result of gaining visibility on customer response to our marketing campaigns, we’ve been able to improve the effectiveness of our campaigns and save on labor costs. We’re now exploring additional ways to use analytics – to help manage inventory, track orders, and even improve the pizza making process. The possibilities are endless.

At Papa Gino’s, we’ve found that using business analytics is definitely a smarter way of doing business.

Bookmark and Share

Previous post

Next post

75 Comments
 
July 29, 2016
8:52 pm

Currently you should Run the appliance Clash of Kings Rip
off and finish the options.


Posted by: Gino
 
June 12, 2016
5:27 pm

Wow, that’s what I was exploring for, what a data!
present here at this blog, thanks admin of this website.


Posted by: click to find out more
 
June 9, 2016
4:06 am

Estas reformas necesitan de permisos de obra mayor, del mismo
modo, que se solicitan en los municipios.


Posted by: Larry
 
June 6, 2016
5:58 pm

I do not know if it’s just me or if perhaps everyone else encountering issues with your website.
It looks like some of the text in your posts are running off the screen. Can somebody else please comment and let me know if this
is happening to them as well? This might be a issue with my web
browser because I’ve had this happen previously.
Appreciate it


Posted by: Roger
 
June 5, 2016
7:13 pm

When your company inside looks weary and old your consumers
and clients will promptly think that your business abilities, services and also products are old and outdated too.


Posted by: Otis
 
June 5, 2016
5:38 pm

Then may be the perfect time to capitalize on this substantial
need for this fantastic beverage as well as premium coffee by beginning your own business.


Posted by: Nellie
 
June 4, 2016
4:46 pm

Someone should be able to analyze their company as well as its requirements.

You ought to additionally not forget the pricing of a merchant account.


Posted by: Son
 
June 1, 2016
1:26 pm

Branding is additionally more challenging compared to a swift, blistering poke with a
hot iron.


Posted by: elite business branding
 
March 20, 2016
10:08 pm

Right here is the right site for anybody who wishes to understand this topic.
You realize a whole lot its almost tough to argue with you
(not that I actually will need to…HaHa). You certainly put a brand new spin on a topic that’s been written about for many
years. Excellent stuff, just great!


Posted by: Myrna
 
March 8, 2016
7:50 pm

Site maps are an excellent piece of technology that allow users and search engines
to get a better view of your site’s functions and layouts without extra work.
Include a link to your sitemap from the homepage and leave it
as simple as possible. The sitemap doesn’t need fancy graphics
or fonts, just layout your website and update it when needed.


Posted by: free website maker online
 
March 8, 2016
4:09 pm

If in place of simply disguising them, sufferers desire
to eradicate stretch marks surgical stretchmark removal stays the only real
viable answer.


Posted by: Victorina
 
March 6, 2016
5:11 pm

Hello friends, its fantastic post regarding educationand entirely defined, keep it up all the
time.


Posted by: Gennie
 
March 6, 2016
4:50 pm

I enjoy what you guys are usually up too. Such clever work
and coverage! Keep up the amazing works guys I’ve added you guys to blogroll.

Breslan Law
1127 Plainfield Rd
Joliet, IL 60435
(815) 726-7950


Posted by: Joy
 
March 6, 2016
3:50 pm

Great goods from you, man. I have be aware your stuff previous to and you
are just extremely fantastic. I really like what
you’ve received here, really like what you’re saying and the way in which wherein you are saying it.

You make it enjoyable and you still care for to stay it smart.
I can not wait to read much more from you. That is really a terrific site.


Posted by: Emory
 
March 6, 2016
9:30 am

Thanks for another informative blog. The place else may I get that kind of information written in such an ideal manner?
I’ve a venture that I’m just now operating on, and
I’ve been at the look out for such information.


Posted by: Kristopher
 
March 5, 2016
10:19 pm

Has thermal pockets that increase sweating on your waist location which helps shed certain cellulites.


Posted by: Michele
 
January 18, 2016
3:24 pm

Hey There. I found your weblog using msn. This is a really well
written article. I will be sure to bookmark it and come back to
learn extra of your useful info. Thank you for the post.

I’ll certainly comeback.


Posted by: visit website
 
December 1, 2015
4:29 pm

Far too many individuals wait till a healthcare crisis to consider the type of care and treatment they would prefer near completion of
their lives.


Posted by: Naomi
 
November 28, 2015
11:43 am

Why not go that little bit additional and integrate your theme into the wedding dish too?

Depending on the style of your wedding, there
are several heart invites that you can pick.


Posted by: Sven
 
November 27, 2015
11:34 pm

great points altogether, you just received a emblem new reader.

What could you suggest about your post that you made a few days ago?
Any certain?


Posted by: Rosalyn
 
November 27, 2015
1:33 am

You completed numerous good points there. I did specific searches on the issue and found many individuals can relate with along
with your blog. Fantastic post!


Posted by: psihocentrala.com
 
November 26, 2015
3:18 am

Then, you’ll have the ability to create different kinds of exercises based on muscle groups to come up with
your very own strategy.


Posted by: weight training programs app
 
April 27, 2015
1:33 am

It is in point of fact a nice and useful piece of info.
I am glad that you simply shared this helpful information with us.
Please keep us up to date like this. Thank you for sharing.


Posted by: Google
 
January 23, 2015
11:13 am

Ps3 has a store I am not confident about Xbox but ps3 has infamous 1 and two you can get halo
for ps3 it just hasn’t came out ps3 is much better!


Posted by: Zac
 
December 19, 2014
9:26 am

In order to gett the most out of tilling and really increase your chance of growihg healthy,
strong plants, here are some tips that should be worth your while.

Hence, you can easily make money tutoring if you havge
relevanmt studies or experience in one or more school subjects that
students may need help with. Youu cann also earn good income frrom
Affiliate Marketing, Article Writing, and selling on e – Bay or Amazon.


Posted by: is 12 minute pay day legit
 
December 5, 2014
8:23 am

I love looking through a post that can make people think.

Also, thank you for allowing me to comment!


Posted by: www.dailymotion.com
 
December 5, 2014
5:41 am

An outstanding share! I have just forwarded this onto a coworker
who was conducting a little homework on this. And he in fact bought
me breakfast because I found it for him… lol. So let me
reword this…. Thank YOU for the meal!!

But yeah, thanks for spending some time to talk about this issue here on your blog.


Posted by: Best Hair Color For Me
 
December 5, 2014
12:01 am

Really when someone doesn’t be aware of then its
up to other viewers that they will help, so here it occurs.


Posted by: Why Is My Hair Static
 
December 4, 2014
1:39 am

As such, the need for an origin that supports these disorders is required as a priority even though meeting your preferences of
borrowers for various conditions and.


Posted by: pay day loans
 
November 25, 2014
9:39 pm

Funding $90ml – $100ml, Warner Bros and comedian,
Eddie Murphy, were so disappointed when the revenue of ‘The Adventures Of Pluto Nash’
was $4. Teen Wolf is a great American television series this currently airs on MTV, and
in reruns in Teen – Nick. After the all-guns-blazing rush
that is Modern Warfare 2, Battlefield Bad Company 2 online multiplayer can feel like
a whole new ball game, and a frustrating one at that for players just starting out.


Posted by: Earnest
 
October 19, 2014
1:21 pm

I think this is among the most important information for me. And i am glad reading your article. But wanna remark on some general things, The site style is ideal, the articles is really nice : D. Good job, cheers|


Posted by: Eyre
 
October 14, 2014
10:05 pm

Gene then went on to take down Jan 3-1 in the winners
final. s subconscious mind can be given suggestions that will
make the events in the dreams less frightening. As I mentioned earlier there are many aids offered to cure insomnia and their efficacy will vary from one individual
to another.


Posted by: http://Www.Youtube.com/watch?v=DXcSqmqZECs
 
October 8, 2014
9:05 pm

This post is really a good one it helps new web
ρeople, ѡho are wishing for blogging.


Posted by: Autumn
 
October 4, 2014
8:23 am

Hi there! Would you mind if I share your blog with my myspace group?
There’s a lot of folks that I think would really
appreciate your content. Please let me know. Thank you


Posted by: gefüllte paprika vegan
 
October 4, 2014
6:43 am

Nice blog here! Also your website loads up fast!

What web host are you using? Can I get your affiliate link to
your host? I wish my web site loaded up as fast as yours lol


Posted by: efficient cleaning
 
September 30, 2014
10:48 pm

I wouldn’t recommend taking on a friends wedding as
the main photographer, this is way too much of a responsibility, even if you think you are well prepared.
There are some iconic and impressive locations for your wedding reception located in and around Leicestershire,
including halls, hotels, granges, manor houses, colleges – even a
railway station. Only a highly experienced photographer is capable of organizing people and taking shots of the precious moments.


Posted by: wedding photographer questions for the bride
 
September 27, 2014
4:56 am

I like the valuable info you provide in your articles.
I will bookmark your weblog and check again here
frequently. I am quite sure I will learn lots of new stuff right here!
Best of luck for the next!


Posted by: followerss utilizing
 
September 24, 2014
10:46 pm

Hello, its fastidious piece of writing about media print, we all be aware
of media is a fantastic source of information.


Posted by: Toddler swimwear
 
September 24, 2014
7:42 am

Singles z Prahy a celé Ceské republiky se obracejí na seznamky ɑ podobné služƄy, protože
mají príliš rušný život na tߋ, aby nedkoho hledali v гeálném živote.
Erotické chaty jsou dobrým zpusobem, jak se s nekým blížе seznámit pred samotným free sexem – mužete se
bavit օ cem chcete, vést erotické rozhovory ɑ mužete dookonce і použít webcameru, abyste se ujistili, žе opravdu erotické chaty vedete se sexy clovekem
dle svéɦо gusta. Proc se rovnou nezkusítе seznámit sse singles v našіch chatovacích místnostech.


Posted by: tribe.net
 
September 24, 2014
6:07 am

Thankfulness to my father who shared with me regarding this website, this
weblog is genuinely remarkable.


Posted by: Makayla
 
September 23, 2014
8:09 pm

I blog frequently and I genuinely thank you for your information.
The article has truly peaked my interest. I am going to
take a note of your blog and keep checking for new information about once per week.
I subscribed to your RSS feed too.


Posted by: great ocean road tours from adelaide
 
September 23, 2014
6:07 am

I loved as much as you will receive carried out right here.
The sketch is tasteful, your authored subject matter stylish.
nonetheless, you command get got an nervousness over
that you wish be delivering the following.
unwell unquestionably come further formerly again since exactly the same nearly very often inside case you shield this
hike.


Posted by: ray ban aviator
 
September 22, 2014
5:28 pm

WOW just what I was looking for. Came here by searching for buy get more twitter
followers for free


Posted by: twitter isnt
 
September 22, 2014
4:45 pm

naturally like your web-site however you have to check the spelling on quite a few of your
posts. Several of them are rife with spelling issues and I to find it very bothersome to inform the truth
on the other hand I’ll certainly come again again.


Posted by: little empire hack
 
September 21, 2014
4:28 am

Genital herpes is really a sexually transmitted disease due to herpes virus type 2.
The illness can provoke recurring episodes of agonizing genital sores.


Posted by: Derrick
 
September 20, 2014
12:48 am

I don’t even know how I ended up here, butt I thought this post
was good. I do not know whoo you are but definitely
you’re going to a famous blogger if you aren’talready ;) Cheers!


Posted by: healthy food delivery london ontario
 
September 19, 2014
3:45 am

With havin so much content do you ever run into any
issues of plagorism or copyright infringement?
My site has a lot of exclusive content I’ve either written myself or outsourced but it looks like a lot
of it is popping it up all over the internet without my authorization. Do you
know any techniques to help protect against content from being
ripped off? I’d really appreciate it.


Posted by: https://play.google.com
 
September 15, 2014
4:34 pm

Likewise, has a drying influence on skin area which minimizes
the herpes virus’ capability to replicate.


Posted by: buy herpes medication online australia
 
August 12, 2014
12:52 am

This is Andrew Raitt, I’m Adam Burns with Gallagher Brothers Construction, trusted,
than they consumers can do is know how much your project.
Any unpleasant incident can happen is to tape around the country,
and the federal government and remains in the United States’ ability to classify your employees falls and suffers
severe bodily injury. Choose a good consumers spec.

It’s a sad fact that you only give guarantee of the home
improves your financial plan at MoneyVista for free estimates.
Remember that the job literally disappeared.


Posted by: Filomena
 
August 8, 2014
4:03 am

Here s a provide simple, quick, what type of rust proof finish.
S Intelligence, and the type of business because someone in the sunroom, you must remember to carefully decide
whether the N. This insurance policy provide to the layman, on budgetevery
time. The Labor Commissioner is committed to safe standards.
Electric for all who enter. Mr Fitzsimmons tried to leave roof installation to match existing features.


Posted by: Kimberly
 
August 4, 2014
5:14 pm

In order to ensure that you and the businesses on the technology at several free forums.
You will have the same job, put on them. Here are some legitimate reasons why building renovation or remodeling
project. Fraudulent practices, and roof inspections. When hiring someone you know that you have dreamt of.
Verify company profileDo not just once while they charge a fair deal.

This unlicensed contractors contract will serve as
your Thrust technique. 7 million, and will be
satisfied with. Arizona homeowners should make sure that there
are many contractors in Columbia, who walks with a home contractor?


Posted by: Russell
 
August 4, 2014
4:15 pm

In addition to commercial roofing contractor you have to position myself away from your home you have a contract should be visible
during the construction sites and take an active
piece of equipment. Even during the recovery, will get
you the information you provide can prevent a major state
contractor, a local market and sell your home and he must have fairness.
The goal: to build the whole area is completely different mindset.
But, the city’s IT provide enterprise team. Increasing expenses are increasing due to an independent contractor.


Posted by: Holley
 
June 11, 2014
4:42 pm

I thought it was going to be in the hands of the incumbents in many businesses.
And a dog cabs orlando Welcome to twominuteenglish. Hailo claims it is cabs
orlando focused on equality for gays and lesbians,
have also imposed water use restrictions. Now, hold it right there, Louie.
We’re going to tell you the truth, and then we went to the
same tight schedules as those at home.


Posted by: storenvy.com
 
March 17, 2014
10:43 pm

wonderful put up, very informative. I’m wondering why the other specialists of this sector don’t notice this. You should proceed your writing. I’m confident, you’ve a huge readers’ base already!


Posted by: high fashion
 
March 17, 2014
10:23 am

Look online or at your favorite bookstore for great bread pudding recipes.
Come on, i know you are smart in something everybody is good at least one thing.
I read labels until I find something I like that has
fewer carbs than I what I currently eat. Make money article writing, selling articles online could be your
way to making extra cash. It doesn’t have to be that
way and I have the experience to get you into the exclusive 2% of winners if
you follow my advice here.


Posted by: moneyball comic book reviews
 
December 19, 2013
2:21 am

Wow, how depressing is this, not the guide but the number of sheep who acquire in to this crap.


Posted by: Cammy Zadroga
 
August 7, 2013
8:15 am

You can definitely see your expertise within the paintings you write. The arena hopes for more passionate writers like you who are not afraid to mention how they believe. Always go after your heart.


Posted by: entertainers
 
August 7, 2013
3:46 am

Thanks for some other excellent post. The place else could anybody get that type of information in such a perfect way of writing? I’ve a presentation next week, and I am on the look for such information.


Posted by: Loan
 
August 2, 2013
10:54 pm

I like the valuable info you provide in your articles. I will bookmark your weblog and check again here frequently. I’m quite certain I’ll learn a lot of new stuff right here! Good luck for the next!


Posted by: halo cat food
 
August 2, 2013
8:38 am

Great work! That is the type of info that are supposed to be shared around the internet. Shame on the seek engines for no longer positioning this put up higher! Come on over and discuss with my website . Thank you =)


Posted by: to search engine
 
August 2, 2013
5:48 am

I¡¦ve recently started a website, the info you provide on this site has helped me tremendously. Thanks for all of your time & work.


Posted by: lowest priced travel
 
July 31, 2013
10:29 pm

Hello, Neat post. There is a problem along with your web site in web explorer, may check this¡K IE still is the marketplace leader and a big component of other folks will leave out your great writing due to this problem.


Posted by: improvement home security
 
July 31, 2013
12:15 pm

Needed to send you the very small observation to help thank you once again with the nice secrets you’ve contributed on this site. It was really surprisingly open-handed with people like you to provide publicly precisely what a few people would have sold as an electronic book to end up making some money for their own end, mostly since you could possibly have done it if you wanted. These advice in addition served to provide a easy way to be certain that other people online have the identical dream like my own to see more and more around this condition. I know there are some more fun instances ahead for individuals who discover your blog.


Posted by: ways to acquire
 
July 30, 2013
7:53 am

Very nice info and right to the point. I don’t know if this is really the best place to ask but do you people have any thoughts on where to get some professional writers? Thanks in advance :)


Posted by: improvement home security
 
July 29, 2013
10:32 pm

You made some respectable factors there. I seemed on the web for the difficulty and located most people will go together with together with your website.


Posted by: Dannie Hamff
 
July 29, 2013
6:10 am

Whats Taking place i am new to this, I stumbled upon this I’ve found It positively useful and it has aided me out loads. I am hoping to contribute & help different users like its helped me. Great job.


Posted by: gold
 
July 28, 2013
11:14 am

There are actually a whole lot of details like that to take into consideration. That could be a great point to bring up. I provide the thoughts above as general inspiration but clearly there are questions like the one you bring up where the most important thing might be working in sincere good faith. I don?t know if finest practices have emerged around things like that, but I am certain that your job is clearly identified as a fair game. Both boys and girls feel the impact of just a moment�s pleasure, for the rest of their lives.


Posted by: Rory Babish
 
July 28, 2013
11:04 am

I found your weblog site on google and test just a few of your early posts. Proceed to maintain up the very good operate. I simply additional up your RSS feed to my MSN Information Reader. Searching for ahead to studying extra from you later on!


Posted by: Albertine Corrigan
 
July 25, 2013
11:21 pm

Can I just say what a aid to seek out someone who truly knows what theyre talking about on the internet. You undoubtedly know how one can bring a problem to mild and make it important. More individuals have to read this and understand this aspect of the story. I cant consider youre not more fashionable because you undoubtedly have the gift.


Posted by: Coletta Rulon
 
July 20, 2013
3:58 am

An impressive share, I just given this onto a colleague who was doing just a little analysis on this. And he in fact bought me breakfast because I found it for him.. smile. So let me reword that: Thnx for the treat! But yeah Thnkx for spending the time to discuss this, I feel strongly about it and love reading more on this topic. If possible, as you become expertise, would you mind updating your blog with more details? It is highly helpful for me. Big thumb up for this blog post!


Posted by: Omer Eddie
 
July 19, 2013
9:52 am

I found your weblog site on google and test just a few of your early posts. Proceed to maintain up the very good operate. I simply additional up your RSS feed to my MSN Information Reader. Searching for ahead to studying extra from you later on!


Posted by: Yan Notwick
 
September 6, 2011
3:33 am

I loved as much as you will receive carried out right here. The sketch is tasteful, your authored subject matter stylish. nonetheless, you command get bought an edginess over that you wish be delivering the following. unwell unquestionably come more formerly again since exactly the same nearly very often inside case you shield this hike.


Posted by: Alex
 
September 6, 2011
12:22 am

I was suggested this web site by my cousin. I am not sure whether this post is written by him as no one else know such detailed about my difficulty. You are incredible! Thanks!


Posted by: facebook ssl fan pages
 
September 2, 2011
5:08 am

Its like you read my mind! You seem to know so much about this, like you wrote the book in it or something. I think that you could do with some pics to drive the message home a bit, but other than that, this is great blog. A great read. I’ll certainly be back.


Posted by: singapura
 
July 3, 2011
9:24 am

Absolutelly right that using business analytics is definitely a smarter way of doing business.


Posted by: stig
 
Post a Comment