What makes a smarter social media city? At its best, it is:
It promotes citizen involvement and builds a new sense of
ownership with scope for collaboration in every aspect of city life.
It lifts the bonnet on how the city works – processes are visible,
dialogue is open, feedback is swift.
It delivers services in real time with an enhanced ability to adjust
to citizens’ fast-changing needs.
It respects privacy, protects data and leverages technology to
enhance the physical security of citizens.