Instrumented Interconnecteds Intelligent

Alejandro Valenzuela, CEO, Grupo Financiero Banorte

By Alejandro Valenzuela

Not many companies can say they’ve been in business for more than a century. As the CEO for Grupo Financiero Banorte, better known as Banorte – Ixe, one of Mexico’s largest banks, I’m proud to say we’ve been serving our customers since 1899. You can imagine how many changes Banorte–Ixe has gone through the course of 114 years—where the exchange of monies once came in the form or bartering and loans were handwritten on paper, banking is now marked by national currencies and automatic tracking through intricate technology systems. Today’s banking industry looks and operates in a very different way to how we began.

Every transformation we’ve underwent as a company has been in response to the changing needs of our customers. We started as a very small local bank in Monterrey, and here we are, 2013, as the third financial institution in México. We find our business undergoing yet another shift, but again, with the same focus in mind: our customers.

Over the next 10 years, Banorte–Ixe will partner with IBM to create the best experience our clients will have witnessed over the past century. Through the utilization of Big Data, analytics, cloud, social business technologies and marketing automation capabilities, we are confident that this new era for our institution will transform and improve customer attraction, satisfaction and retention.

In fact, Banorte–Ixe is the only national bank that is still controlled and operated by Mexicans. There’s a reason for that—no one knows and understands our customers better than we do.

That’s why as we dive deeper into a world marked by digital interactions, Banorte – Ixe, as a company must provide those same experiences to our customers. Whether a customer is visiting a local branch, using the neighborhood ATM or signing onto our online banking tool, we want their experience to be a personalized one.

In the banking environment, every single transaction we make with a customer is a piece of information. Banking is unique in the sense that our industry already has an enormous amount of unstructured and structured data at hand—and in Banorte–Ixe’s case, more than a century worth of data. In light of this, we plan to capitalize on all this information to make sure we’re offering our customers personalized and superior services they not only expect, but that they clearly deserve.

While Banorte–Ixe is focused on creating the best possible experience for our customers, we also want to improve our own internal operations, how we function as a company, and how our more than 25,000 employees interact with our customers. This partnership with IBM will support our institution to improve organization-wide efficiencies, and help us advance our strategic goals to increase profits.

This partnership goes beyond technological innovation; it implies a significant change in our way of thinking and a profound processes transformation. We want to become one of the best banks in the world, in terms of personalized services.

At Banorte–Ixe, we will continue to invest in talent, infrastructure and in technological tools necessary to attract, retain and serve our customers by offering value enhancing financial services. With our customers at the center of every decision we made, we continue to keep them at the core, as they are the ones that truly decide with which institution they will choose to undertake their financial services. We want to strike to be their best option.

Bookmark and Share

Previous post

Next post

October 18, 2016
12:33 pm

I’m very pleased to discover this great site. I need to to thank you for ones
time for this particularly wonderful read!! I definitely appreciated every little
bit of it and i also have you bookmarked to look at new information on your web

Posted by: smoking pot sex
October 13, 2016
8:36 am

Searching positions are simply one of the several various manner ins which companies could work to boost web website traffic.

Posted by: Klaus
September 10, 2016
1:56 am

While a strong immune system will not avoid you from getting contaminated
with the herpes virus, it has a direct effect on the number, seriousness,
and duration of outbreaks.

Posted by:
August 27, 2016
1:59 pm

Hi there I am so glad I found your website, I really found you by accident, while I
was searching on Askjeeve for something else, Nonetheless I am here now and would just
like to say many thanks for a remarkable post and a all
round enjoyable blog (I also love the theme/design), I don’t have time to read it all at the
minute but I have book-marked it and also added in your RSS feeds, so when I have time I will be back to read much
more, Please do keep up the awesome work.

Posted by: Corel draw patch
August 24, 2016
6:00 pm

Saga Corporate Finance er en ledende uavhengig finansiell rådgiver med fokus på gjennomføring
av transaksjoner med selskaper i verdiintervallet one hundred – 2 000 MNOK, og er spesialisert innen skreddersydde
strukturerte salgsprosesser.

Posted by:
August 23, 2016
5:27 pm

However, these gardens will take a lot more time and energy to create than koi waterfalls.

This progress in design concept is changing how we
treat our living spaces. Fortunately, nowadays you do not need to be
like an emperor to adopt an indoor wall mounted waterfall.

Posted by: waterfalls las vegas
August 22, 2016
12:48 pm

Decouvrez les avantages trouvez le meilleur velo elliptique grace a notre guide en velo
de contest velo vert paris 18 ligne!

Posted by: Conseil Pour Achat Velo Elliptique
August 21, 2016
5:36 am

Some of the most important elements for seo take place by yourself site.

Posted by: Alma
August 16, 2016
1:37 pm

Hurrah! In the end I got a web site from where I bee
able to inn fact obtain useful facts regarding my study and knowledge.

Posted by: waste tyre pyrolysis plant suppliers
July 30, 2016
4:52 am

Then you will have a long list of sites that provide you with all kinds of descriptions for your Honda Acure 2002 model,
and you can choose what you want. To further complicate matters, Philips
would not sell its customer’s repair parts for the most
common failures. In order to get the correct manual, you will need to know the make, model and the year your golf car was built.

Posted by: kubota l4150 workshop service manual
June 11, 2016
3:05 pm

Resnick started studying about drones two and a half years in the past,
to search out methods for the Associated Press to get higher,
cheaper footage.

Posted by: Buy Drone
June 11, 2016
9:34 am

Poker software program has improved immensely over the previous few years
so there’s really no reason to play on a sluggish, boring or downright glitchy

Posted by: Minerva
June 11, 2016
7:31 am

While other drones demand two controllers for these sorts of shots, Solo expands the storytelling potentialities for
a single person with a creative mind.

Posted by: Kelsey
June 10, 2016
11:53 pm

It’s an utility that offers you the ability to community
with more than 333,000 brokers by wway of Facebook.

Posted by: Https://Twitter.Com/K77Mystiq/Status/741377382037131264
June 9, 2016
10:51 pm

After I originally left a comment I seem to have clicked the -Notify
me when new comments are added- checkbox and from now on each
time a comment is added I receive four emails with the exact same comment.
Perhaps there is a way you can remove me from that service?


Posted by: UXBERT SEO
June 9, 2016
5:17 pm

Drones have already jump-started a new legal innovation that will
take property rights with none compensation!

Posted by: Buy Drone
June 9, 2016
3:46 am

Before each cooling season it is a wonderful concept
to obtain a regular maintenance check as well as cleansing done on the unit by
a HVAC specialist.

Posted by: Gudrun
June 8, 2016
8:49 am

En el momento en que te adentras en la película adviertes que mujeres arquitectas de clase
alta no han visitado un sex show, ni saben donde está en la
ciudad de Santiago.

Posted by: Verlene
June 5, 2016
8:58 pm

A lot more Tips: Prior to buying any type of huge
devices, gauge all doorways that the tools needs to travel through prior to it could be positioned
in the workplace.

Posted by: business plan for branding
June 5, 2016
8:39 pm

But for a building firm, take inspiration from emotive ideas such as ‘Building the most effective’, ‘Making Dream Houses a Truth’
or more factual alternatives such as ‘Property Growth Specialists’.

Posted by: business branding australia
June 4, 2016
3:07 pm

Associate marketing is an additional design you could begin with, it’s popular
due to the fact that that you will only should concentrate on selling the products.

Posted by: Daniel
June 4, 2016
7:37 am

The ordinary LinkedIn customer gains over $109K each year and also is the
decision manufacturers for the business.

Posted by: Ima
June 1, 2016
10:18 pm

Branding shows the value and also benefits that your business or item
offers and also the thing that encounter consumers could anticipate using your products.

Posted by: why business use branding
May 12, 2016
3:43 pm

For iPhone/iPad/iPod listeners – Grab your system of choice, hit iTunes,and find VAPE Radio.”
You can download the free Apple Podcasts App and subscribe inside.

Posted by:
May 3, 2016
2:23 am

I trade on Forex.

Posted by: Expert Advisors
April 13, 2016
9:58 pm

​​​Movies XXX Free Porn, Free Porno Tv Videos & Sex Movies – XXX, Sex Tube…

Posted by: crayz
April 4, 2016
11:25 am

If you are going for finest contents like me, simply pay a visit this web site everyday
since it offers quality contents, thanks

Posted by: Scott DesJarlais affairs
March 7, 2016
5:13 am

Listed here are ten tried and true advertising strategies that can provide help to market your online business on a shodstring budget.

Posted by: Instamate wso
March 6, 2016
3:54 am

Industry foccus – A number of immigration lawyers
focus on particular types of employers as well as have actually come to be especially proficient at handoing
visa matters in their industries.

Posted by: colorado springs immigration lawyer
March 5, 2016
10:06 pm

That’s why we motivate ouur consumers to borrow any tile samples that they
are taking into consideration.

Posted by: Anne Arundel tile store
March 3, 2016
9:55 pm

So you can check it, make a decision if you need to commence it, if you do start off it you can press it once again to see if it is
warmed up yet.

Posted by: Amy
March 3, 2016
6:32 pm

In the event you’ve registered them, you can just allow them to expire once
they come as much as be renewed.

Posted by: Wilda
March 3, 2016
6:04 pm

As a result of Android Put on watches have been round for a 12 months,
you’ll be able to in all probability catch a sale on one and get
an excellent deal.

Posted by: smartwatches for kids
March 3, 2016
4:48 pm

For a stronger understanding of how heat pump
technology works, we count on Michael Thoen, House Comfort Advisor for AAA Heating &
Cooling, Inc.

Posted by:
February 24, 2016
2:12 pm

Eliminate all processed foods, greasy foods and sweets from your own diet and you should see development.

Posted by: Quentin
January 15, 2016
3:29 am

On-Time Solution Ensured Or You Don’t Pay: We will go to your home
when we vow.

Posted by:
November 15, 2015
4:28 pm

Many aristocracy complimentary photo providers will certainly offer compilations or bulk orders with considerable discount rates, so if you’re looking for a solitary viisuals it usually
pays to acquire a CD of photos which includes the onne you desire.

Posted by: cheap stock photo
September 25, 2015
3:39 pm

I think the admin of this website is in fact working hard in favor of his web page, since here every information is quality
based data.

Posted by: Rosaline
June 14, 2015
12:31 pm

Hence, it would be helpful to know some immediate gout pain relief and learn what to do during its
attack. Whether you regularly get monthly statements or not,
running this kind of credit report will show you any old debts that you
still may owe, along with anything that may be being reported to the bureaus for which you may
not be responsible. In many cases lower back pain will be caused by a
muscle spasm, this can be caused by many reasons such as- sitting at
a desk for several hours every day, sleeping on an old
or non supporting mattress.

Posted by: does pain gone pen works
1 Trackback
January 7, 2014
9:47 am

[…] company that is redefining the customer experience is leading Mexican bank, Banorte. IBM is working with Banorte to create a new model for customer-centric banking – one that brings […]

Posted by: Exceptional Customer Experience: The New Competitive Battle Ground A Smarter Planet Blog
Post a Comment