Instrumented Interconnecteds Intelligent

Thomas Schaeck, Distinguished Engineer, Collaboration Solutions, Web and Social Software, IBM

By Richard Silberman, Writer/Researcher, IBM Communications

When Thomas Schaeck talks about the future of social networking and collaboration at the enterprise level, an apt way to sum up his description of what’s possible is: You ain’t seen nothing yet!

While enterprises are already realizing great benefits from social collaboration solutions, what’s in place today essentially lays the groundwork for extraordinary capabilities to come. Schaeck, a distinguished engineer working on social software at IBM Collaboration Solutions, is helping lead research and development that will take social business collaboration to the next level.

Nothing demonstrates the future and potential of social business collaboration more than Smart Social Q&A, a research initiative that lets an employee ask a question and then analyzes it and routes it to the best people in the company to answer it. Schaeck conceived the idea to integrate the IBM Connections enterprise social network and smart social analytics with advanced routing algorithms to enable employees to get the most useful answer to any question they may have, as quickly as possible. He works with IBM Research and customers on realizing this idea.

“What we’re doing now enables all the employees of a company to really connect and work together in a very different way compared to what was possible before,” Schaeck said. “People don’t have to first find colleagues in order to ask them something. Instead, they simply ask. We make sure the questions find the right people to answer them.”

Pinpointing the best people possible to answer a question

Schaeck, who was lead architect for the WebSphere Portal platform and portal standards for several years, has played a key role in advancing social business through his work on IBM Connections. “We now have the opportunity to leverage the Connections platform and build powerful new applications and services on top of it,” he said.

Smart Social Q&A leverages the vast amount of employee social data contained in the “social graph” that’s established by IBM Connections. The social graph includes people and content, and maps all the interrelationships between people and content, across an enterprise. The graph draws from employees’ profiles, connections, tags, blog posts, forum posts, status updates — you name it.

When an employee asks a question using Smart Social Q&A, the solution analyzes the social graph to figure out who in the enterprise is most likely able and willing to respond. Using advanced text analytics, the solution can also consider people’s “willingness to help others” in routing decisions.

Whether an employee asks a simple question or has a high value and urgent request, such as needing specific data in order to close a deal, Smart Social Q&A will effectively direct it to the right people. The solution also stores responses, so if someone else asks the same question in the future the answer will be immediate.

Smart & social equals a competitive advantage

The beauty and great innovation of Smart Social Q&A is how the “smart” and “social” elements are integrated into the social networking concept. “We’re not just putting up a Q&A service that is separate from other things,” Schaeck said. “It is deeply integrated into a company’s social network.”

IBM is collaborating with Robert Bosch GmbH, IBM’s research partner on this initiative. The two are integrating an early version of Smart Social Q&A with the multinational engineering and electronics firm’s Connect platform, which is based on IBM Connections. Schaeck believes that within several years, social business platforms and smart applications leveraging them, like Smart Social Q&A, will be common and essential for large enterprises to remain competitive.

“Smart Social Q&A builds a bridge between all the people and all the knowledge within a company, whether it has a couple thousand or hundreds of thousands of employees,” Schaeck said. “It gets knowledge from people’s heads into the social business platform, where it becomes useful to everybody.”

In another initiative that points to social’s importance to building a smarter enterprise, Schaeck is helping integrate the social networking and collaboration capabilities of IBM Connections with IBM’s WebSphere Portal, Enterprise Content Management and Business Process Management solutions.

“Bringing all these capabilities together is essential,” Schaeck said. “It’s where the real value for enterprises can be achieved.”

Schaeck, whose background had been strictly technical for much of his career, finds his endeavors in the social sphere highly gratifying. “It’s very exciting to work in this area, which is really about connecting people and helping them be more productive and innovative through smart use of modern technology,” Schaeck said.


 Watch IBM Chairman and CEO Ginni Rometty discuss the roleof Social Business in the New Era of Computing at the Council on Foreign Relations on March 7, 2013.  

Bookmark and Share

Previous post

Next post

March 12, 2016
3:23 am

טכנאי מחשבים בקריות, טכנאי מחשבים בחיפה , טכנאי מחשבים באיזור חיפה והקריות, טכנאי מחשבים בקרית
ים, טכנאי מחשבים בקרית חיים, טכנאי מחשבים בקרית ביאליק,
טכנאי מחשבים בקרית מוצקין , טכנאי מחשבים בקרית
אתא , תיקון מחשבים בחיפה , תיקון מחשבים בקריות , תיקון
מחשבים בקרית ים , תיקון מחשבים בחיפה והקריות , תיקון מחשבים בקרית ביאליק, תיקון מחשבים בקרית מוצקין, מעבדת מחשבים בקריות
, מעבדת מחשבים בחיפה , תיקון מסך מחשב בקריות , תיקון לפטופים בקריות , תיקון מחשבים , טכנאי מחשבים , רן מחשבים , רן מחשבים – אלופים
בשירות , רן מחשבים בקריות , טכנאי
מחשבים באיזור הצפון , טכנאי מחשבים עד הבית
, טכניי מחשבים בקריות , תיקון
מחשב בבית הלקוח , תיקון מסך מחשב
, בניית אתרי אינטרנט , בניית אתרי תדמית ,
בניית אתרי אינטרנט לבעלי
עסקים , בניית אתרים , עיצוב אתרי אינטרנט ,
מעצב גרפי , מעצבים גרפיים , בניית
אתר לעסק

Posted by: טכנאי מחשבים בחיפה
January 16, 2016
4:39 pm

בידרנט – הסטודיו לעיצוב גרפי
מתמחה במתן שירותים ללקוחות פרטיים
אנו שמים דגש על דיוק ואיכות המוצר עד לשלמותו הסופית
.אצלנו תוכלו למצוא מגוון רחב של עבודות גרפיות ,בניית אתרים קידום ומיתוג
בעזרת הידע והניסיון אנו עונים על דרישותיכם במהירות המיידית
בסטודיו בידרנט בונים לעסק שלכם תדמית מיקצועית שתבליט אותכם מעל כולם.

בין תחומי ההתמחות שלנו:
עיצוב לוגו , עיצוב כרטיסי ביקור, עיצוב פליירים, עיצוב תפריטים
עיצוב דיסקים, עיצוב קטלוגים, ליטוש תמונות, מיתוג , עריכות וידאו , אולפן הקלטות,
פליירים למועדונים , עיצובים ליוטיוב לינקטון בניית
אתרים מיקצועיים , ועוד…

Posted by: מעצב גרפי בקריות
November 26, 2015
11:42 am

עיצוב לוגו לוגו הוא סמל מסחרי המשמש מעין תדמית של מוצרים שונים או של מפעל. ייעודו העיקרי של הלוגו הוא ליצור רושם קל ופשוט וסימן היכר אצל האנשים ולקוחות חדשים. בדרך כלל הסמל המסחרי – הלוגו הוא עיקר הסמל על הפעילות של החברה. עיצוב לוגו לעורכי דין, מהו בעצם הדבר אשר עושה את הלוגו לכזה? הרבה מאד לקוחות יוכלו לענות: “כשאני מתבונן בלוגו, אני כבר מבין שזה זה” וזה נכון בהחלט! לוגו מרשים הינו נקלט היטב ומושך את תשומת הלב,אך רק לרגע קט.. פרק הזמן שבו התדמית והמהות של החברה נחרטים בזיכרון והם לא מסוננים יחד עם אלפים רבים של גירויים חוזרים ונישנים.

Posted by: website
October 16, 2015
1:23 am

Posted by: Link
June 12, 2014
10:18 pm

Hi, i believe that i noticed you visited my weblog thus i came to go back the prefer?.I am
attempting to in finding issues to enhance my web site!I assume its good enough
to use a few of your concepts!!

Posted by: horse hair shampoo
May 14, 2014
12:56 am

Simply wish to say your article is as astonishing. The clearness in your post is just excellent and i
could suppose you are an expert in this subject.
Well together with your permission let me to grab
your feed to keep up to date with forthcoming post. Thanks 1,000,000 and please
carry on the rewarding work.

Posted by: the Best wax for black paint
May 8, 2014
10:49 pm

Hello to every body, it’s my first go to see of this website; this webpage carries remarkable and actually good information in support of readers.

Posted by: nikon binoculars amazon
May 8, 2014
10:42 pm

Quality articles is the key to interest the users to visit the web site, that’s what this web page is providing.

Posted by: Best beer cooler
May 8, 2014
12:50 pm

This is very interesting, You’re a very skilled blogger.
I’ve joined your feed and look forward to seeking more of your excellent post.
Also, I have shared your website in my social networks!

Posted by: best Portable car battery Charger
May 8, 2014
1:34 am

I don’t know whether it’s just me or if perhaps everybody else encountering issues with your site.
It looks like some of the text on your content are running off the screen.
Can somebody else please comment and let me know if this is happening to them as well?
This might be a issue with my web browser because I’ve had
this happen before. Many thanks

Posted by: whirlpool microwave wmh31017as
May 7, 2014
10:59 pm

I quite like reading through a post that will make men and women
think. Also, thanks for allowing for me to comment!

Posted by: Jefferson
May 7, 2014
10:55 pm

I’m excited to find this page. I wanted to thank you for ones time for this particularly wonderful read!!
I definitely loved every part of it and I have you book
marked to look at new information in your website.

Posted by:
May 7, 2014
10:53 pm

Hi there, I do believe your blog may be having internet browser compatibility issues.
Whenever I look at your web site in Safari, it looks fine however, if opening in IE, it has some overlapping issues.

I just wanted to provide you with a quick heads up! Aside from
that, great site!

Posted by: samsung refrigerator rfg237aars
May 7, 2014
10:52 pm

I don’t even know how I ended up here, but I thought this post was great.
I do not know who you are but definitely you are
going to a famous blogger if you are not already ;) Cheers!

Posted by: lg Lfx25991st filter
May 7, 2014
10:51 pm

If you desire to increase your familiarity just keep visiting this
web page and be updated with the latest information posted here.

Posted by: Faye
May 7, 2014
10:49 pm

Pretty! This has been a really wonderful post.
Thanks for supplying this info.

Posted by: 5 Gallon Pail
May 7, 2014
10:38 pm

Very rapidly this web page will be famous amid all blogging users, due to it’s good content

Posted by: Jada
May 7, 2014
10:35 pm

Hello superb website! Does running a blog like this
take a great deal of work? I have virtually no
understanding of computer programming but I was hoping
to start my own blog soon. Anyhow, should you have any
ideas or tips for new blog owners please share. I know this is off subject however I just wanted to
ask. Thanks!

Posted by: currys undercounter Fridge freezer
May 6, 2014
1:39 pm

Hey there would you mind sharing which blog platform you’re
working with? I’m planning to start my own blog soon but I’m having a
tough time making a decision between BlogEngine/Wordpress/B2evolution and Drupal.
The reason I ask is because your layout seems different then most blogs and I’m looking for something completely
unique. P.S My apologies for getting off-topic but I had to ask!

Posted by: Youtube.Com
January 4, 2014
3:52 pm

Dear Sir,

It is really interesting research. If every employee provides a suggestion about future enterprise development through the enterprise social network. What can be obtained with the analytics of the ideas of employees? These results may be routed to departmental managers or people in the head office.

If it is possible, I am happy to join the research. I am a lecturer in the Cyber-Physical System Centre in Cranfield University.

Best regards,

Hongmei He

Posted by: Hongmei He
Post a Comment