Instrumented Interconnecteds Intelligent

Joyce Phillips, CEO Global Wealth and Group Managing Director, Marketing, Innovation and Digital, ANZ Banking Group

Joyce Phillips, CEO Global Wealth and Group Managing Director, Marketing, Innovation and Digital, ANZ Banking Group

By Joyce Phillips

It used to be that next generation technology to make humans smarter, faster and at the top of their game was the stuff of cinema and science fiction.

Here at ANZ, we are exploring a groundbreaking solution that holds this very same promise – a cognitive assistant, if you will, that can empower our regional bank advisors to better serve our two million wealth management clients.

To understand why and what we’re doing to foster this innovation, it’s important to start with the perspective of the customer.

Imagine yourself entering a regional bank branch. You’ve arranged an appointment with the branch’s financial advisor, to discuss the life you want for you and your loved ones upon your retirement, and the solutions you need to achieve it.

Two of the key questions you and your advisor need to address are: what types of insurance, retirement and banking solutions do you have now, and do they cover you in a way that will safeguard your assets and yield a secure, well-funded retirement.

The fact is, many customers don’t know the answer to that question.  

We do our best to choose the vehicles that can grow assets, protect them and prepare us for retirement. But amidst market fluctuations, changing needs, and a host of new financial solutions and strategies being brought to market every day, it’s hard for customers to gauge whether their trajectory is safe and sound – and in turn, ask the right questions of our advisors.

But what if financial advisors had access to everything they need to know about a customer’s portfolio, with a click of a button – informed by an instant, 360 degree view of what’s right and what needs to be fixed, to usher that customer into the retirement they deserve?

This is where technology comes in; but not just any technology.  

The natural resource that can fuel a smarter, faster customer experience is Big Data, or the vast amount of electronically generated and stored information – ranging from account information to market research – that can piece together that 360 degree view for the financial advisor.

ANZ is collaborating with IBM to give our advisors that ability to harness information and make smarter, faster financial recommendations – enabling a customer experience that is simple, safe and steeped in data-informed insights.

The technology that will get us there: Watson, a cognitive computing system that is tailor-made for the customer experience, based on its ability to grasp the subtle context of questions posed in human language, search through a universe of Big Data to find the exact answers its users need, and deliver fast, evidence-based recommendations that can fuel a financial advisor’s advice to clients.

And that is how we’ll empower our advisors to be smarter and faster: by leveraging a groundbreaking innovation that can think like a human, and serve as a dedicated assistant, researcher and guidepost for ANZ’s top-flight team of advisors.

Bookmark and Share

Previous post

Next post

37 Comments
 
August 31, 2014
9:32 pm

You ought to take part in a contest for one of the highest quality websites on the net.
I will highly recommend this site!


Posted by: Gena
 
August 28, 2014
2:13 am

constantly i used to read smaller articles or reviews which also clear their motive, and that is also happening with this article which I
am reading at this place.


Posted by: top rated grow lights
 
August 26, 2014
9:08 pm

Hi tɦеre, just wanted to mention, I enjoyed this blοց post.
It was helpful. Keep on posting!


Posted by: http://0815-clan.de/index.php?mod=users&action=view&id=2395
 
August 19, 2014
6:16 am

We stumbled over here from a different website and thought I may as well check things
out. I like what I see so now i aam following
you. Look forward to checking out your web pag yet again.


Posted by: sims download free for android
 
August 7, 2014
5:29 am

Thanks for the marvelous posting! I quite enjoyed reading it, you happen to be
a great author.I will ensure that I bookmark your blog and may come back from now
on. I want to encourage you to ultimately continue your great
job, have a nice afternoon!


Posted by: Lehi Basement Finishing
 
August 5, 2014
4:20 am

I do not know if it’s just me or if everybody else encountering issues with your site.
It appears like some of the written text in your content are running off the screen. Can someone else please provide
feedback and let me know if this is happening to them too?

This may be a issue with my web browser because
I’ve had this happen previously. Thanks


Posted by: www.youtube.com
 
July 24, 2014
2:00 am

Everytghing is verfy open with a very clear descriptiion of the
issues. It was really informative. Your website
iss very useful. Thanks for sharing!


Posted by: special toilet Floor
 
July 24, 2014
12:37 am

Thanks for the auspicious writeup. It in fact was
once a enjoyment account it. Look complicated to more delivered agreeable from you!

By the way, how could we keep in touch?


Posted by: chelmsford driveway cleaning essex
 
July 21, 2014
6:42 am

It’s a shame you don’t have a donate button! I’d without a doubt donate to this outstanding blog!

I guess for now i’ll settle for book-marking and adding your RSS feed to my Google account.
I look forward to fresh updates and will share this blog with my
Facebook group. Talk soon!


Posted by: what ,,to buy my girlfriend for her birthday
 
July 16, 2014
5:38 am

I love your blog.. very nice colors & theme.
Did you make this website yourself or did you hire someone to do it for you?
Plz reply as I’m looking to design my own blog and would
like to find out where u got this from. many thanks


Posted by: lottery lottery winning numbers
 
July 8, 2014
3:47 am

What’s up, its nice paragraph about media print, we
all be aware of media is a fantastic source of facts.


Posted by: wine bar lakeland
 
July 3, 2014
10:56 am

This design is incredible! You most certainly know how to keep a reader amused.
Between your wit and your videos, I was almost moved to start
my own blog (well, almost…HaHa!) Fantastic
job. I really loved what you had to say, and more than that,
how you presented it. Too cool!


Posted by: How To Make Money With Clickbank
 
May 26, 2014
10:15 pm

Hello i am kavin, its my first time to commenting anywhere,
when i read this post i thought i could also
creaqte commeent due to ths good piece of writing.


Posted by: Get Paid To Fill Out Online Surveys
 
May 26, 2014
5:46 am

Do we call these companies as the pioneers for sunless tanning technology or are they merely innovators who
added their own ingredients in perfecting the technology for their own specific purposes.
This spectacular DISH Network Google TV helps you to enjoy the best TV
plus the best of web. Wireless communications can also provide as
a backup communications link in case of network failures.


Posted by: Arlene
 
March 18, 2014
10:50 pm

I’m truly enjoying the design and layout of your blog.
It’s a very easy on the eyes which makes it much more enjoyable
for me to come here and visit more often. Did
you hire out a developer to create your theme? Superb work!


Posted by: oto yedek parça ankara
 
March 12, 2014
11:38 pm

Hence, whey protein shakes for losing weight fast in females works extremely well.
If weight loss is your goal try to consume around one gram of protein
per pound of body weight. It is especially useful for people trying to lose weight since
protein shakes with low levels of carbohydrates satiates your hunger between meals.


Posted by: youtube.com/watch?v=U5bHCIqztIQ
 
March 6, 2014
9:53 am

My coder is trying to persuade me to move to .net from PHP.
I have always disliked the idea because of the expenses.
But he’s tryiong none the less. I’ve been using Movable-type
on various websites for about a year and am concerned about
switching to another platform. I have heard excellent things about blogengine.net.
Is there a way I can transfer all my wordpress posts into it?
Any kind of help would be greatly appreciated!


Posted by: http://youtube.com/watch?v=fcboahbXtUo/
 
February 20, 2014
3:24 am

With increase use of technology in every field, any queries or information we can get through online. Same goes with financial related information. Thanks to those who are sharing these helpful information.


Posted by: LIC Policy Status Without Registration
 
February 13, 2014
6:00 pm

In a dream vacation to Portland where one plans big road trips
to amazing destinations like beaches, Columbia River George, the vineyards and desert; and the Portland art
museum. Being the best Towing Service Las Vegas town makes us proud, but to reach
to the top we have followed all the steps right from
safety of our customers, resolving problems and customer satisfaction.

If a car stops unexpectedly, your only hope is to contact a towing
company.


Posted by: towing services requiring
 
February 9, 2014
6:52 pm

Now that the Verizon i – Phone has made its way onto the market,
Verizon can look back and boast about some of its contract features
that others do not have. If you happen to be changing a flat tire on the
left side of the vehicle, then chances are you will be putting yourself in harms
way. Also, the height of the trailer hitch from the ground and the tow vehicles hitch receiver should be
within a few inches of each other.


Posted by: Salvage Car Place
 
December 21, 2013
3:19 am

This website is known as a stroll-by way of for all of the info you wanted about this and didn�t know who to ask. Glimpse right here, and also you�ll definitely uncover it.


Posted by: Shaunna Poczobut
 
December 16, 2013
4:32 pm

There are some fascinating closing dates on this article however I don�t know if I see all of them middle to heart. There’s some validity however I’ll take maintain opinion till I look into it further. Good article , thanks and we would like extra! Added to FeedBurner as effectively


Posted by: Kristyn Barreira
 
December 15, 2013
3:45 am

This website is mostly a walk-by way of for all the information you needed about this and didn�t know who to ask. Glimpse here, and you�ll undoubtedly discover it.


Posted by: Stephen Olmsted
 
November 7, 2013
4:40 am

This article will be mind-blowing. After i read this short article, My partner and i loved.

gift baskets


Posted by: giftwith3210
 
September 26, 2013
10:39 am

Tammy this a wonderful blog post! It is so great when people appreciate all that you do.


Posted by: Darryl Kintsel
 
August 7, 2013
4:52 am

Hi there, You’ve done an incredible job. I will definitely digg it and personally recommend to my friends. I’m confident they will be benefited from this website.


Posted by: automobile magnetic signs
 
August 6, 2013
7:18 pm

Hey There. I found your blog using msn. This is a very well written article. I’ll be sure to bookmark it and return to read more of your useful info. Thanks for the post. I’ll definitely comeback.


Posted by: free seo directory
 
August 3, 2013
10:20 am

LTO5 16008030 tape, included as well using reliable together with
long-term essential component of a LTO technological know-how this is a successful component of LTO
advancement. The particular LTO-CM or perhaps Recollection Scratch (8KB)
which unfortunately store biggest use status for the cartridge, let rapid in addition to dependable use of all these sought
after info in the course of highly intensive and
hard information weight and sell features using finished flawlessness plus safety.
Any random access memory computer chip also includes more knowledge about the actual cartridge problems and various
faults. jak nahradit inkoustová cartridge HP LaserJet P1102w cartridge HP 901 černá cena cartridgeking.
eu cartridge world puteaux horaires tonery kraków krowoderska Inkoustové cartridges HP 901 tonery
warszawa sródmiescie federal cartridge address.


Posted by: náplň inkoustová cartridge HP 901
 
August 3, 2013
10:14 am

Dependant on a says from Oki, the particular dark-colored cartridge will
last for Just one,5 hundred webpages every from the three colour cartridges may last
for One particular,1,000 designs. The alternative to the african american cartridge bills
in relation to 27, even while option to made from cartridges price tag around Second 55.
You may as well acquire high-capacity cartridges coming
from Oki which could print One thousand five hundred black pages at approximately 60 as well as
70 to get 2000 colour pages. And then there are
inexpensive toner cartridges that can be appropriate for typically
the OKI C3600. Your encouraged once a month work period for this particular printer’s is usually 35000 webpages, which is much more than enough for small enterprises. Tonery cartridge hp 5520 cartridge jam změnit cartridges HP LaserJet cp1025nw měnící se inkoustová cartridge HP Deskjet 2050 difference between cartridges and toners cartridge bazén filtr velikosti pojistka definice cartridge heaters manufacturers in india.


Posted by: tonery france 24
 
August 2, 2013
9:20 am

There is clearly a bunch to know about this. I assume you made certain nice points in features also.


Posted by: food baskets
 
August 2, 2013
12:00 am

Unquestionably believe that which you stated. Your favorite justification seemed to be on the net the easiest thing to be aware of. I say to you, I definitely get irked while people think about worries that they just don’t know about. You managed to hit the nail upon the top and also defined out the whole thing without having side effect , people can take a signal. Will probably be back to get more. Thanks


Posted by: engine optimization solar
 
July 31, 2013
9:41 pm

magnificent publish, very informative. I ponder why the opposite specialists of this sector don’t notice this. You must proceed your writing. I am sure, you’ve a huge readers’ base already!


Posted by: to search engine
 
July 31, 2013
9:51 am

Hi there, You have done an incredible job. I’ll certainly digg it and personally suggest to my friends. I’m confident they’ll be benefited from this site.


Posted by: your muscle mass
 
July 29, 2013
11:00 am

Simply desire to say your article is as surprising. The clearness in your post is simply great and i can assume you are an expert on this subject. Well with your permission allow me to grab your feed to keep updated with forthcoming post. Thanks a million and please carry on the gratifying work.


Posted by: gourmet food gifts
 
July 27, 2013
8:53 am

Aw, this was a very nice post. In concept I want to put in writing like this moreover � taking time and precise effort to make an excellent article however what can I say I procrastinate alot and on no account appear to get one thing done.


Posted by: Millard Kacik
 
July 25, 2013
2:41 pm
July 25, 2013
3:03 am

Good post. I learn one thing more challenging on different blogs everyday. It’ll always be stimulating to learn content material from different writers and apply slightly one thing from their store. I�d favor to make use of some with the content material on my weblog whether or not you don�t mind. Natually I�ll give you a hyperlink in your web blog. Thanks for sharing.


Posted by: Hollie Mcghehey
 
9 Trackbacks
 
May 17, 2014
11:27 pm

open scada

Smart banking Archives « A Smarter Planet Blog A Smarter Planet Blog


Posted by: open scada
 
December 1, 2013
5:11 am

[…] telefónicos malayo Celcom, las empresas financieras Royal Bank of Canada y el australiano ANZ Banking Group, el proveedor de servicios de IT IHS, y la firma de estudios de mercado […]


Posted by: Watson, el superordenador de IBM que ganó Jeopardy, comienza a responder el teléfono - Marketing digital : Marketing digital
 
August 9, 2013
5:15 pm

[...] core banking system to set new standards in customer service, as well as gear up for future growth. ANZ Banking Group is rolling out a digital assistant that regional bank managers will use to sift through every bit of [...]


Posted by: IBM Smarter Banking -- Next Wave of Banking: Customer Centricity -- A Smarter Planet Blog
 
July 8, 2013
12:16 am

[...] ANZ Wealth has seen Watson’s potential and its big data crunching capabilities. The bank will be the first Australian organisation to harness Watson to power up its customer service. Providing wealth representatives’ access to fast, data-driven financial recommendations, or information directly to the end consumer via mobile devices. But it doesn’t just work for banks.  Watson can crunch data for any industry. [...]


Posted by: The Power of a Super Computer | Management consulting – Australia
 
June 8, 2013
10:33 am

[...] telefónicos malayo Celcom, las empresas financieras Royal Bank of Canada y el australiano ANZ Banking Group, el proveedor de servicios de IT IHS, y la firma de estudios de [...]


Posted by: Watson atiende el teléfono | Desempleo Tecnológico
 
May 30, 2013
6:19 pm

[...] telefónicos malayo Celcom, las empresas financieras Royal Bank of Canada y el australiano ANZ Banking Group, el proveedor de servicios de IT IHS, y la firma de estudios de mercado [...]


Posted by: Un tal Watson… | HIPATIA
 
May 23, 2013
8:38 pm

[...] an associated post on an IBM blog, ANZ Bank’s CEO Global Wealth and Group Managing Director, Marketing, Innovation and Digital, [...]


Posted by: ANZ trials IBM’s Watson in customer service | Delimiter
 
May 22, 2013
12:23 pm

[...] malayo Celcom, las empresas financieras Royal Bank of Canada y el australiano ANZ Banking Group, el proveedor de servicios de IT IHS, y la firma de estudios de mercado [...]


Posted by: Watson, el superordenador de IBM que ganó Jeopardy, comienza a responder el teléfono | SONSEMAR NOTICIAS
 
May 21, 2013
10:57 am

[...] telefónicos malayo Celcom, las empresas financieras Royal Bank of Canada y el australiano ANZ Banking Group, el proveedor de servicios de IT IHS, y la firma de estudios de mercado [...]


Posted by: Watson, el superordenador de IBM que ganó Jeopardy, comienza a responder el teléfono
 
Post a Comment