Instrumented Interconnecteds Intelligent

As cognitive computing advances, it’s becoming obvious that these new capabilities will ultimately touch nearly every aspect of life–augmenting human intelligence and spreading expertise. Watson’s newest focus is on the customer experience.

We have all faced frustrations when we’re trying to find just the right product or service, comparison shop or get something fixed or updated. We want personalized attention and quick and easy answers to our questions. A newly announced alliance of IBM and Genesys, a leading provider of customer experience and contact center solutions, aims to help companies serve their customers better. Here’s a scenario explaining how the services will work:

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June 18, 2014
2:56 pm

NO COMMENT…is the best comment for IBM’s job.


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July 2, 2014
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[…] a new partnership with multi-channel customer experience and contact center solutions provider Genesys, which will tap into Watson to address customer questions, trouble shoot problems and provide […]


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June 14, 2014
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[…] IBM Watson's New Gig: Improving the Customer Experience … http://asmarterplanet.com/A newly announced alliance of IBM and Genesys, a leading provider of customer experience and contact center solutions, aims to help companies serve their customers better. Here's a scenario explaining how the services … […]


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June 12, 2014
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June 11, 2014
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