Instrumented Interconnecteds Intelligent

As cognitive computing advances, it’s becoming obvious that these new capabilities will ultimately touch nearly every aspect of life–augmenting human intelligence and spreading expertise. Watson’s newest focus is on the customer experience.

We have all faced frustrations when we’re trying to find just the right product or service, comparison shop or get something fixed or updated. We want personalized attention and quick and easy answers to our questions. A newly announced alliance of IBM and Genesys, a leading provider of customer experience and contact center solutions, aims to help companies serve their customers better. Here’s a scenario explaining how the services will work:

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3 Comments
 
October 21, 2014
4:56 am

Have you ever considered writing an e-book or guest authoring on other websites?

I have a blog based on the same information you discuss and would
really like to have you share some stories/information. I know my viewers would appreciate your work.
If you’re even remotely interested, feel free to send me an e-mail.


Posted by: mincir des bras et du dos
 
October 14, 2014
5:28 am

I ddo agree with aall of the concepts yoou have presented on your post.

They are veery convincing and wil certainly
work. Still, thee posts are very short for starters. May you please prolong them a little from subsequent time?
Thanks for the post.


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