Instrumented Interconnecteds Intelligent

Eric Engquist, assistant VP, USAA

Eric Engquist, assistant VP, USAA

By Eric Engquist

When I left the US Army in 2005, it was an incredibly stressful experience. In fact, I tell people today that I’m the quintessential example of what not to do when you’re transitioning to civilian life.

From childhood, I had planned on serving in the military. It was a family tradition.  But after serving as an infantry officer for 8 years, including deployments to Kosovo and Iraq, I decided to leave the military, get married and start a family.

Problem was, I didn’t know what to expect after I exited the military. I didn’t have a career plan, or a financial plan or even a firm sense of where I would live. As a result, it took me nearly six months to land a job.

That’s why, as the assistant vice president in charge of military transitions at USAA, I am passionate about serving our military members and their families, and am determined to do everything I can to ease their journey. And, I’m happy to say that we’re getting help from IBM Watson—the cognitive computing system.

USAA members try out Watson. Credit: USAA

USAA members try out Watson. Credit: USAA

USAA is a broad-based financial service provider that caters to the military community.  My group’s mission is to be a one-stop-shop for information and guidance for people leaving the military, and Watson helps us deliver on that promise.

By embedding Watson on our Web site, we’re able to offer members guidance about a whole range of matters, including job searches, moving, insurance and government benefits for veterans.

Unlike a regular search engine or a directory, Watson understands the context around questions people ask. It can give them crisp yet nuanced answers to their questions. For instance,“My husband just got out of the Army and we are having a hard time finding a job for him. Are there any resources to help get him a job?,” or “Is Tricare Prime better than Tricare Standard for retired military?”

Think of Watson as a very smart digital assistant that interacts with people in easy-to-use ways, learns and gains value over time.

I understand that this is the first time that the Watson technology is available directly to individuals. USAA prides itself in our ability to harness the latest in technology innovations to deliver best-in-class service to our members wherever they serve —and, with Watson, we’re doing it again. We’ve programmed Watson with information and guidance gleaned from decades of military transitions experience and lessons learned.

When members visit our Web site, they can type in questions and get quick answers from Watson to their questions. In addition, Watson points them to Web pages where they get richly detailed information and help about managing their transitions.

We worked with IBM engineers and USAA employees who formerly served in the military to train Watson with the knowledge needed to perform this service.  Now it’s in pilot phase and available for all members to test and provide feedback to help us improve the experience. Watson will continue to learn and sharpen its skills the more people use it.

On average, about 150,000 people leave the military each year. But that number is growing rapidly. We expect one million people to leave in the next five years. It’s not only in USAA’s mission to serve our military service members – it’s in our DNA.  We’ll continue to do our part. And with Watson’s help, we can potentially make life easier for our service members.


Editor’s Note: To learn more about the new era of computing, read Smart Machines: IBM’s Watson and the Era of Cognitive Systems.









Bookmark and Share

Previous post

Next post

June 20, 2016
12:32 am

Great work Watson

Posted by: slither io
May 29, 2016
6:39 am

Pretty! This has been an incredibly wonderful post.

Many thanks for providing this info.

Posted by: سئو
April 29, 2016
1:37 pm

Tnx very much

Posted by: سئو سایت
April 29, 2016
1:33 pm

Great work Watson

Posted by: خرید کریو
February 27, 2016
12:11 am

Nice and good post i will visit for more

Posted by: Fan Box Office
February 15, 2016
9:15 pm

Tnx very much

Posted by: العاب الطبخ
February 11, 2016
4:04 pm

Thanx for this :)

Posted by: العاب تلبيس
January 24, 2016
8:41 am

Think of Watson as a very smart digital assistant that interacts with people in easy-to-use ways, learns and gains value over time.

Posted by: Ảnh đẹp những câu chúc hay nhất về tết tặng người yêu
July 12, 2015
9:37 am

very happy to visit your nice blog

Posted by: new year 2016
January 26, 2015
2:51 pm

Thanks so much Eric for the wonderful work you are doing out there for our military personnel.

Posted by:
October 28, 2014
9:54 pm

I am regular reader, how are you everybody? This post posted at this
site is in fact nice.

Posted by: translate online
July 31, 2014
6:13 pm

Will you go for it or will you prefer paying more just so you can assure yourself of quality services.
Contact their owners and suggest a content partnership.
That includes the reference budget as well as payment for the project works that is
responsible for optimisation overall project.

Posted by: web solutions of america
July 24, 2014
5:52 am

Great work Watson

Posted by: velu
7 Trackbacks
March 16, 2016
4:00 pm

[…] les assurances, avec Insurance Assistant de l’USAA (United Services Automobile Association), un agent conversationnel qui permet aux […]

Posted by: Les avancées de l’intelligence artificielle – 3
January 15, 2016
4:41 am

[…] Insurance Assistant – USAA […]

Posted by: IBM Watson Assistant
December 15, 2015
9:35 am

[…] Insurance Assistant – USAA […]

Posted by: Watson as an Assistant | Fredrik Stenbeck
October 20, 2015
9:28 am

[…] De företag som först tar till sig kognitiva system kommer att få affärsmässiga fördelar över sina konkurrenter. De verksamheter och samhällsfunktioner som anammar dem kommer klara en högre servicegrad till lägre kostnad, och med mer nöjda medborgare. Systemen kommer bättre veta våra önskemål och behov, när det passar bäst att uppfylla dem och på vilket sätt. Affärer kan anpassa sitt inventarium efter vad vi faktiskt tänker köpa, djur och nöjesparker kan anpassa sin bemanning bättre efter dag och väder, busslinjer anpassas efter hur folk faktiskt vill resa, spam förvandlas till precis den information jag behöver i rätt tid för att fatta ett inköpsbeslut. Vi kan få hjälp att hantera en ny livssituation som att börja på ett universitet (notera hur systemet lärdes upp av de som hade erfarenhet: befintliga studenter och universitetsanställda) eller lämna en militärtjänstgöring. […]

Posted by: Tänk själv, men tänk inte ensam i en era av kognitiv affärsverksamhet | En smartare planet
July 29, 2014
1:03 pm

orlando seo services

How IBM Watson Can Help USAA Help Military Veterans « A Smarter Planet Blog A Smarter Planet Blog

Posted by: orlando seo services
July 27, 2014
11:23 pm

[…] How IBM Watson Can Help USAA Help Military Veterans « A Smarter Planet Blog A Smarter Planet Blog […]

Posted by: 兵士の復員プランをIBMのスーパーコンピューター「ワトソン」がサポートするサービスが登場 - DNA
July 27, 2014
6:16 pm

website search optimization

How IBM Watson Can Help USAA Help Military Veterans « A Smarter Planet Blog A Smarter Planet Blog

Posted by: website search optimization
Post a Comment