By Tommy Petrogiannis
As businesses increasingly move more customer transactions to a completely electronic environment, cloud and document security continue to be top concerns for organizations evaluating e-signature solutions.
In fact, many organizations looking to adopt e-signatures are looking for assurance that the vendors they work with meet the necessary security requirements to keep their customer data safe and secure.
This year, we set a precedent as the first cloud-based e-signature solution to complete a Service Organization Control (SOC) 2 attestation. SOC 2 was introduced in 2011 and is recognized as a stringent audit program for service organizations to attest to the security of a system. While other attestations such as SSAE 16/SOC 1 focus on controls over financial reporting, SOC 2 focuses on technology and the processes behind the security of the service.
Having successfully completed this attestation gives organizations using our cloud-based e-signature solution, e-SignLive, the peace of mind that the e-signature service is secure and protected against unauthorized access.
Examples of businesses processes using cloud-based e-signature solutions can be found across all types of industries. The following are a few examples of organizations that have generated efficiencies, improved the customer experience, and secured cost savings with e-SignLive:
- Pivotal Payments in Montreal, QC, added e-signatures in the merchant acquisition process and lowered drop-off rates from 60 percent on paper to 25 percent electronically.
- North Peace Savings in Fort St. John, BC, integrated e-signatures to retail and commercial lending applications enabling members to sign using an iPad, improving overall customer experience.
- Teacher’s Credit Union in Hamilton, ON, added e-signatures to provide members the ability to open an account or secure a loan remotely, saving time and eliminating the need to visit a branch
- Petley-Hare Limited, an insurance agency in Oshawa, ON, added e-signatures for P&C insurance applications to increase efficiency and create more effective relationships with customers.
Going forward, Silanis will join IBM SoftLayer’s list of over 1,000 Canadian customers who use the new Toronto data center for reliable and secure infrastructure to deliver cloud-based applications.
Organizations of all sizes will now have access to an e-signature service where their data and documents will reside in Canada. This will eliminate the need to have a consent form signed by customers stating they accept that their data is being stored in another country, other than Canada. For many organizations, this was a deterrent to adopting cloud-based e-signatures.
Speed-to-market, agility and a lower total cost of ownership make cloud-based e-signature solutions a winning option. In addition, customers are responding to the simpler way to complete paperwork on a PC, smart phone or tablet. From any angle, e-signatures make for a secure and profitable future.
To find out more about how Silanis, and other Canadian customers are using cloud, watch “IBM Speaker Series: Innovating with Cloud.”