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business analytics

Marc Altshuller

Marc Altshuller, Vice President, Watson Analytics, IBM

By Marc Altshuller

The rapidly rising flood of data – and the demand from all types of users for quick access to it – is beyond the capacity of traditional processes today. As a result, big-time bottlenecks exist for those who need the information and those who are tasked with providing it.

How serious is the issue? Studies show that people engaged in analytics today actually spend more than 50 percent of their time finding, moving and storing data and only a quarter of the time doing analysis. Staying on top of processes, having the relevant information at hand, and soliciting feedback from others are time consuming tasks.

On top of that, the expectation for organizations to quickly gain insights into their business is higher than ever. A recent IBM Institute for Business Value (IBV) report, for example, shows that 74 percent of respondents anticipate the speed at which business executives expect new data-driven insights will continue to accelerate. Continue Reading »

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December 17th, 2014
16:00
 

SP CloudBy Robert LeBlanc
and Erich Clementi

Cloud computing has gone mainstream in the United States and it’s poised to become the predominant way computing is done in American business and government. But what about the rest of the world? That’s a different story.

Analysis from major IT market researchers shows that cloud adoption in Western Europe lags the US, and it’s just getting off the ground in some other regions and countries.

Some emerging markets trail far behind. That’s unfortunate because those economies would benefit most from an approach to computing that requires little or no capital investment, allows organizations to share computing resources, and makes it possible to get going in days or weeks rather than months.Why is global progress so variable?

There are multiple factors at work. In Western Europe, government privacy laws require organizations to store certain types of data within the borders of countries or within the European Community. Technology buyers are concerned about compatibility with existing applications. And, in many situations, buyers are reluctant to make big bets on technologies that they consider to be unproven or where the applications they seek are not yet available as cloud services.

In order to deepen the penetration of cloud services worldwide, the tech industry must address these concerns head on.

Continue Reading »

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SP shoppingBy Bill Gillispie

In today’s omni-channel retail environment, companies strive personalize the consumer experience by customizing interactions with individuals.

But, an even bigger challenge is at hand behind the scenes: efficiently getting products to customers in the myriad places and ways they want them.

Retail C-suite executives are under extraordinary pressure to not only interact with customers as individuals, but to give them flexible ways to purchase and change orders, as well as receive and return products.

In fact, the number of options for placing an order today, whether it’s in-store, online or via a mobile app, is dizzying. But that’s just the beginning. After placing the order options abound for fulfillment – including online reservations, in-store pick-up, same-day delivery, lockers, drive-up service, and don’t forget…drones. Continue Reading »

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December 11th, 2014
8:30
 

SP Christina Peters

Christina Peters, Chief Privacy Officer, IBM

By Christina Peters

American adults are feeling increasingly less confident about their ability to control and ensure the privacy and security of their personal information, according to a recent study from Pew Research.

While people routinely share such information when they believe doing so will benefit them, consumers and citizens everywhere are concerned about the risks and often skeptical about the promised benefits of sharing their personal data. Information analysis has become an indispensable tool for businesses, governments and organizations of all kinds – in every industry around the world. Improvements that data analytics can bring in areas like transit, energy conservation and medical have made analytics too compelling for the private and public sector to ignore.  Continue Reading »

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The Passenger+ App.

The Passenger+ App.

By Bridget van Kralingen

A recent survey of cable customers showed that the industry’s brand vulnerability rates running 50% to 70% higher than other consumer-facing industries. On top of that, more than half of those surveyed said they would switch providers if they had a choice.

But what if a cable or telecom provider could transform the quality, efficiency and the nature of the technical service interaction — polishing their brands, earning new customer loyalty and, at the same time, improving the job satisfaction of their employees? Continue Reading »

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 Dr. Patrick Parfrey, Faculty of Medicine, Memorial University, St John's, Newfoundland

Dr. Patrick Parfrey, Faculty of Medicine, Memorial University, St. John’s, Newfoundland

By Dr. Patrick Parfrey

Research within the Faculty of Medicine at Memorial University of Newfoundland is about to enter a new era.

For decades, researchers at our facility followed traditional routes to answer their research question with the hope of finding a sometimes elusive answer that could affect change. Conventionally at the end of the project, with luck, a good research paper was published in a high-impact journal. And for a substantial amount of time these findings didn’t move in the direction of change the researchers had hoped.

The Translational & Personalized Medicine Initiative (TPMI) is a program that will support the broader goals of health system reform through the creation of a sustainable health system by reducing inappropriate utilization, increasing efficiencies, improving cost effectiveness, and improving patient outcomes.  Continue Reading »

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SP Lesser

Eric Lesser, Research Director, Institute for Business Value, IBM

By Bruce Fern and Eric Lesser

While in recent years many companies have strengthened their analytics capabilities in areas such as marketing, supply chain and finance, far fewer have become adept in applying analytics to unravel elusive workforce dynamics such as turnover, employee engagement and productivity.

In fact, less than 20 percent of organizations report being able to apply predictive analytics to address important people issues. However, an increasing number of executives are realizing the power of talent analytics and its ability to challenge conventional wisdom, influence behavior, guide decision-making and, ultimately, impact business outcomes.

A new IBM Institute for Business Value study, Unlock the People Equation: Using Workforce Analytics to Drive Business Results, captured the insights of more than 40 executives with responsibility for workforce analytics in 15 industries. Continue Reading »

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SP Online Shopping Lilly2By Jay Henderson

We all knew it was coming eventually and IBM predicted it would happen this year as it indeed did – more Thanksgiving shoppers turned to their mobile devices than their desktops to browse through all of the Thanksgiving deals.

Specifically, from IBM Digital Analytics Benchmark  we saw 52.1 percent of traffic on Thanksgiving coming from mobile devices, a 22 percent jump from last year. Even more incredibly, if you go back to 2010 only 6.5 percent of traffic came from mobile. That is an eight-fold increase in traffic over only four years.

With regard to sales, mobile devices accounted for 32.3 percent, which percentage-wise was an even greater year-over-year increase at 25.4 percent than the observed increase in mobile traffic. Continue Reading »

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Early General Motors auto designers.

Early General Motors auto designers.

By Paul Papas

Picture an architect laboring over a blueprint, or an auto designer working out the basics of next year’s model. Once upon a time, this mental image probably included a drafting table and a clay model, but not much else.

With some variation, those were creative tools that designers, architects and artists relied on to render their inspirations, refine them into concepts, and finalize them into market-ready products.

Fast forward to the era of high-performance computing and how this has radically transformed the creative process in pharmaceuticals, automotive, and government R&D – where the trials, mistakes and amazing breakthroughs were rendered, tested and proven in silicon, before they were realized in factories. Continue Reading »

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Drew Johnson, Vice President, Engineering, Aeris Communications

Drew Johnson, Vice President, Engineering, Aeris Communications

By Drew Johnson

As the Internet of Things (IoT) and Machine-to-Machine (M2M) communications connect millions of diverse machines over networks, the goal is to make the combination of those machines greater than the sum of each type and to provide people with greater information and insight as the ecosystem expands.

To achieve this level of interconnectivity, businesses that depend on those machines need them to work reliably, securely, and cost-effectively – without human intervention. That’s where an unexpected technology function comes in to help: crowdsourcing.

Crowdsourcing typically conjures up images of people-driven programs, like traffic information gathered from thousands of commuters or weather reports created by people supplying pictures and information from their mobile devices. Continue Reading »

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