By Bernard Tyson
Since shortly after Kaiser Permanente’s launch in 1945, this organization has been at the forefront of using technology to improve patient care. We started collecting large amounts of data about patients and treatment outcomes long before electronic medical records and “big data” became hot topics. And, today, we remain one of the early adopters of cutting-edge technology in the healthcare industry.
Like other healthcare organizations, we take advantage of technology to make our operations more efficient and to help deliver superior care. But I believe that information technology can play an even more important role in this industry: It can help us transform from focusing on healthcare to focusing on health.
What do I mean by that? To me, the term healthcare connotes being reactive to problems. That’s not enough. An organization that focuses more broadly on health itself can help people extend their lives and live healthier lives. Continue Reading »
By Terry Jones
My first job when I got out of college in 1971 was as a receptionist at a travel agency in Chicago. In those days, believe it or not, we used telegrams to make international reservations.
It’s amazing to think how far travel has come since then—and the role that information technology has played in those changes.
Today, the travel industry is primed for yet another revolution. This time, cognitive computing is the agent of change, and my company, WayBlazer, is one of the industry pioneers.
WayBlazer taps into the power of IBM’s Watson to help Web sites create travel experiences that fit the interests and budgets of individual consumers. It’s a step towards a time in the future when, I believe, computers will serve as truly personal travel advisors—enabling people to do everything from arranging the perfect vacation to making last minute-changes with the minimum of fuss.
By Michael Rhodin
It’s hard to believe it’s only been 10 short months since the IBM Watson Group was announced. We talked of bringing together a unique group of people – incredibly talented professionals from across IBM – into a new unit.
This included the single largest movement of IBM Research personnel in our history, along with 10 – 12 startups worth of new cognitive technologies that would help define the Watson team. Individuals and core capabilities from our software business would join into the fray.
A new approach to engaging the market would be created from talent across IBM’s sales, marketing, services and consulting organizations. A new cloud delivery organization would be formed out of our services teams to serve this market – all brought together with a single purpose: to usher in a new era of computing. Continue Reading »
By Michael Rhodin
When IBM’s original Watson computer competed and won on the TV quiz show Jeopardy!, it demonstrated to an audience of millions how a computer could understand the rules of a game and quickly retrieve facts from a vast storehouse of information.
That question-answering skill is a key element of what we call the era of cognitive computing. It is already beginning to impact whole domains of human endeavor, starting with the way physicians treat diseases. And it’s improving the productivity of business—by beginning to transform online shopping and customer service. Continue Reading »
By Eric Engquist
When I left the US Army in 2005, it was an incredibly stressful experience. In fact, I tell people today that I’m the quintessential example of what not to do when you’re transitioning to civilian life.
From childhood, I had planned on serving in the military. It was a family tradition. But after serving as an infantry officer for 8 years, including deployments to Kosovo and Iraq, I decided to leave the military, get married and start a family.
Problem was, I didn’t know what to expect after I exited the military. I didn’t have a career plan, or a financial plan or even a firm sense of where I would live. As a result, it took me nearly six months to land a job.
That’s why, as the assistant vice president in charge of military transitions at USAA, I am passionate about serving our military members and their families, and am determined to do everything I can to ease their journey. And, I’m happy to say that we’re getting help from IBM Watson—the cognitive computing system.
By Lynda Chin
New technologies have their upsides and downsides.
High speed computing has allowed for rapid gene sequencing and a tremendous acceleration in scientific discovery. The parallel developments of handheld computers and high-speed wireless networks have led to an amazing point in human history; one where several libraries worth of information can immediately be accessed from devices we carry in our pockets. Continue Reading »
By Xiaowei Shen
China’s economic development story is truly incredible. With an average GDP growth of 10% over the past 30 years, China has emerged as the world’s second-largest economy and largest manufacturer.
But as a nation we realize that for China to sustain rapid growth some things have to change. One of the most central and widely discussed issues is ensuring growth while protecting the environment and the health of our citizens. We understand that our success should not come at the cost of future generations. Continue Reading »
By Steve Abrams
One of my all-time favorite activities is barbequing on my deck (and I mean real barbecue, not grilling). My favorite dish to make is beef brisket, which, if you’ll allow me to be immodest, reaches a pinnacle of perfection after 12 hours in the smoker.
Yep, I love to eat and I love to cook and I love to experiment. I almost never use a recipe exactly as I find it.
That’s why I’m so happy that my group at IBM has joined with Bon Appétit one of the world’s most respected food-media brands, to enhance culinary creativity and discovery with cognitive computing.
Today, Bon Appétit’s editors published a package of stories about a web-based cognitive cooking application that we’re developing, called “Chef Watson with Bon Appétit.” This has evolved from the same technology that we debuted at SXSW in Austin, Texas, a couple of months ago, serving Watson’s culinary creations from a food truck. But now, in collaboration with Bon Appétit, we’re introducing a limited beta of an application built around this technology, tailored to the needs of avid home cooks.
By Matt Gross
For nearly 20 years, I’ve observed the South by Southwest festival from afar, fascinated by the list of bands, movies, and tech companies coming every year to Austin, Texas—but frustrated beyond measure that I’ve never been able to go, catch a hot band on its way up, eat late-night migas, and feel like I was on the creative cutting edge. This past February, however, was particularly bittersweet. That’s because SXSW was host to something that seized my attention and wouldn’t let go: a food truck dishing up Austrian chocolate burritos and Belgian bacon pudding, recipes inspired not by an overly tattooed mad kitchen scientist but by Chef Watson, IBM’s cognitive computing system. Continue Reading »
As cognitive computing advances, it’s becoming obvious that these new capabilities will ultimately touch nearly every aspect of life–augmenting human intelligence and spreading expertise. Watson’s newest focus is on the customer experience.
We have all faced frustrations when we’re trying to find just the right product or service, comparison shop or get something fixed or updated. We want personalized attention and quick and easy answers to our questions. A newly announced alliance of IBM and Genesys, a leading provider of customer experience and contact center solutions, aims to help companies serve their customers better. Here’s a scenario explaining how the services will work: