As cognitive computing advances, it’s becoming obvious that these new capabilities will ultimately touch nearly every aspect of life–augmenting human intelligence and spreading expertise. Watson’s newest focus is on the customer experience.
We have all faced frustrations when we’re trying to find just the right product or service, comparison shop or get something fixed or updated. We want personalized attention and quick and easy answers to our questions. A newly announced alliance of IBM and Genesys, a leading provider of customer experience and contact center solutions, aims to help companies serve their customers better. Here’s a scenario explaining how the services will work:
By Steve Hamm
When scientists succeed at IBM Research, they tend to stay. Robert Dennard, the inventor of the DRAM, for instance, had been at IBM for 56 years when he retired earlier this year. But there are researchers at the opposite end of the seniority spectrum who are already making their marks—on IBM and the world.
One of them is Jeannette “Jamie” Garcia, a 31-year-old chemist who became a full-time employee at IBM Research just last November—after a one-year stint as a post-doctoral fellow. Jamie has done something quite remarkable: she spearheaded the invention of a new class of materials, which have the potential to shake up the aerospace, auto and semiconductor industries.
Jamie’s team at IBM Research – Almaden, which is led by chemistry pioneer James Hedrick, completed the work on the new class of polymers. Their advances were made public for the first time in an article published today in Science magazine.
By Jesse Dylan
In my work, I have had the opportunity to tell the stories of some of the most amazing, complex and innovative people and organizations helping to change the world. By being allowed a window into their work, I can make clear why it matters.
These people and organizations inspire–from the MIT Media Lab to George Soros and the Open Society Foundations to TEDx to the Yes We Can video that captured the hopefulness of the Obama-for-president phenomenon of 2008.
When Steve Simpson, the chief creative officer of Ogilvy & Mather North America, invited me to work together on a project with IBM to show how technology serves to make lives better, it was an opportunity to learn how one of the most innovative companies in the world thinks about an ever-changing world. The project is Made With IBM.
By Jon Iwata
In November 2008, with the world in the throes of a financial crisis, IBM offered companies and governments a bold invitation: “Let’s build a Smarter Planet.” We saw that the combination of instrumentation, interconnectivity and computer intelligence had created an unprecedented opportunity to make the world work better. We initiated a global conversation about the possibilities.
Today, most people see what we saw. We have engaged with thousands of clients to help them make their enterprises and industries smarter. And our belief in Smarter Planet has only grown stronger. It remains our point of view on the world and the future.
But the world doesn’t stand still, and neither have we. The technologies underpinning Smarter Planet—Big Data analytics (including IBM Watson), mobile, cloud, and new systems of engagement – are converging, and the transformation they are unleashing is accelerating. So IBM is moving beyond the “what” and “why” of Smarter Planet to the “how.”
We call this next phase “Made With IBM.” It is both a harvest of insights and an invitation to take this transformational journey with our company. We mean to show through hard evidence that IBM can be an essential partner in providing the technology and conceptual building blocks for the new world of work. We’re making a case for action.
By Steve Hamm
Aleksandra “Saska” Mojsilovic grew up in the former Yugoslavia before it splintered into nine nations, and, by the time she graduated with a PhD in electrical engineering from the University of Belgrade in 1997, “The world I knew didn’t exist anymore,” she says. Today, as a scientist at the IBM Research lab in Yorktown Heights, N.Y., she’s making it possible for people to understand how the world works much more deeply than every before–so they can transcend traditional boundaries and make better decisions in their private and professional lives. Continue Reading »
Today, IBM announced a major new initiative aimed at accelerating progress in the era of cognitive computing. Three years after IBM Watson’s stunning victory on the TV quiz show Jeopardy!, we have created a new business unit, IBM Watson Group, to be headquartered in New York City’s Silicon Alley. The organization is unique within IBM– integrating research, software, systems design, services and industry expertise. The goal is to be nimble and easy for business partners to deal with. Follow the live blog here. Tweets at #IBMWatson.
9:55 a.m. IBM CEO Ginni Rometty
We see a major shift in computing. This is as big as the shifts we lead in the history of computing. In the1960s, with the mainframe; in the 1980s, with the IBM PC; in the 1990s, with IBM global services. Today is another major step forward for us and our clients. Continue Reading »
By Jay Katzen
For our customers in the medical field, great research can enable great outcomes – from avoiding errors to ensuring patients feel comfortable and informed.
I know first hand how frustrating and anxiety-provoking a hospital visit can be. Not too long ago, I rushed to a hospital emergency room to seek treatment and was disturbed when my medical history wasn’t captured, tests weren’t explained, and no one helped me understand my diagnosis and treatment.
Fortunately, the consequences weren’t grave. Still, I see my experience as a symptom of a healthcare system where it’s difficult for doctors to easily research the clinical information needed to make decisions, given the time constraints they face. Continue Reading »
Building a Smarter Planet takes people who are passionate about using technology to improve the world and who are eager to innovate and take risks. During the past year, we profiled eight of these “People for a Smarter Planet,” putting the spotlight on researchers, engineers, inventors and innovators who are focused on the future.
They include people like Lisa Seacat DeLuca, a young, prolific software engineer on the cutting edge of advanced cloud solutions; Andy Stanford-Clark, a pioneer in smarter energy solutions; Marie Kenerson, who’s using cloud technology to bring quality healthcare to Haiti; Uyi Stewart, chief scientist at IBM’s first research lab in Africa; and Michelle Zhou, who sees Big Data as a means for world peace and not just corporate profits. Continue Reading »
You can help design this world of the future—where machines learn, reason and interact with people in ways that are more natural to us. As a scientist, an engineer, a marketer, or an entrepreneur, your skills and ideas will be essential for inventing the new era. For consumers of technology, social networking gives you a seat at the table where the future is being designed. Your voices will shape the thinking of technologists and the services they offer to you. This year’s 5 in 5 predictions of innovations that will help transform your world is just a taste of what is to come.
To stimulate the conversation between technology creator and consumer, we’re calling on readers to suggest their own novel and perhaps even earth-shifting ideas for putting cognitive systems to work on everybody’s behalf. If you have an idea that gets you jazzed, please submit it as a comment at the end of this blog post. We’ll review the comments and highlight the best of them in future posts. The people with the most intriguing ideas get free Watson T-Shirts!
To learn more about the new era of computing, read Smart Machines: IBM’s Watson and the Era of Cognitive Computing.
Check your calendars for tomorrow morning, and plan on coming back and viewing this year’s 5 in 5, predictions of five innovations that will rock your world within five years. Chosen by IBM Research scientists, this year’s innovations are rooted not in gee-whiz visions of the future but in projects we have underway in our labs today.
Each of the predictions will explore an aspect of one of the most important changes that’s coming to computing–the ability of machines to learn from their interactions with data and people. Such learning is part of the era of cognitive computing, which got its start with Watson’s victory on the TV quiz show Jeopardy! In the future, machines will increasingly learn, reason, predict the future and interact with people in ways that are more natural to us. Continue Reading »