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Smarter Change Management

Meghan M. Biro, founder and CEO of TalentCulture Consulting Group

Meghan M. Biro, founder and CEO of TalentCulture Consulting Group

By Meghan M. Biro

The way we work isn’t working.

Or at the very least, today’s workforce dynamics are evolving faster than most organizations can manage. We’re more likely to find a new job using social media, our mobile devices are rarely more than an arm’s reach away, and we want greater flexibility in our work environment. At the same time, the emergence of new technologies and workforce science is giving HR leaders access to tools and insight they never had before but a new IBM study revealed only 20 percent feel successful managing change.

The challenge for many is to better understand employees as unique individuals while also managing the transformational change required to unlock innovation and transform the workforce. Daniel Pink’s TED Talk, “The Puzzle of Motivation” and Simon Sinek’s TED Talk, “How Great Leaders Inspire Action” help address this challenge by focusing on the autonomy, mastery and purpose in motivating people to action. As Sinek says, “Don’t just hire people who need a job — hire people who believe what you believe.” Continue Reading »

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Nancy DeViney, Vice President, Organizational Change Management, IBM

By Nancy DeViney

Change may be essential to progress, but no one said it was easy.

As anyone who has worked on a major transformation project will tell you, organizational and culture change issues invariably present the biggest challenges.

Redesigning processes, deploying new technologies, reformatting the org chart, you can get all that right but still stumble if you don’t get your people on board. One McKinsey study found that only about 30 percent of change programs succeed. The Number 1 stumbling block: behavior and attitudes failed to change.

Several years ago, IBM conducted an internal study to investigate what has worked and not worked in large-scale transformation initiatives. The types of challenges identified were relatively consistent across the 10 projects we studied. In fact, since then clients have told me that they encounter similar issues. The most common reasons for uneven adoption or difficulty sustaining change? Continue Reading »

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