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Smarter Change Management

Nancy DeViney, Vice President, Organizational Change Management, IBM

By Nancy DeViney

Change may be essential to progress, but no one said it was easy.

As anyone who has worked on a major transformation project will tell you, organizational and culture change issues invariably present the biggest challenges.

Redesigning processes, deploying new technologies, reformatting the org chart, you can get all that right but still stumble if you don’t get your people on board. One McKinsey study found that only about 30 percent of change programs succeed. The Number 1 stumbling block: behavior and attitudes failed to change.

Several years ago, IBM conducted an internal study to investigate what has worked and not worked in large-scale transformation initiatives. The types of challenges identified were relatively consistent across the 10 projects we studied. In fact, since then clients have told me that they encounter similar issues. The most common reasons for uneven adoption or difficulty sustaining change? Continue Reading »

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