By Shashi Bellamkonda
The mobile revolution isn’t only having a profound influence on the lives of consumers, it’s also changing the way business owners—especially small business owners—are marketing their business.
Research has found that 42 percent of small business owners say it would be a huge challenge to operate their businesses without mobile services. An additional one-in-three business owners say their businesses could not survive without some type of mobile service.
So how can small businesses stay ahead of the mobile curve?
Think about how you, as a consumer, go through your day with your smartphone or tablet. You may scan comments, compare prices, and shop on the go. As you work, sit in the doctor’s office, ride the train, and even stand in line at the grocery store, it’s never been more important for the businesses you frequent to have your information up-to-date and accurate across all online channels. Gleaning analytic insight on all this mobile Web activity and seeing what kind of content, feedback and posts are driving the most engagement will be key. Continue Reading »
By Menka Uttamchandani
In any given city, travelers are faced with dozens of hotel options, making the market not only competitive, but crowded. How does a hotel understand what potential customers are looking for and then provide it?
At Denihan Hospitality Group, a key to our success is our ability to strategically manage business information to make smarter decisions, allowing us to better understand guests on both an individual and company or agent level. This has enabled us to market and book the right room at the right time at the right rate, increasing revenue and profitability. Continue Reading »
By Josh Rochlin
As consumers around the globe increasingly turn to mobile devices to buy products, connect with their favorite brands, and discover new ones, they are fundamentally altering the role of the CMO. Today it is crucial for CMOs to arm their organizations with tools to capture mobile consumers’ attention, influence their intent, and engage them with relevant content.
The key to mobile commerce success is delivering relevant, actionable content at the right time to improve mobile sales, drive in-store traffic, and engage customers.
With today’s announcement of IBM’s acquisition of Xtify, a leading provider of cloud-based mobile messaging tools, IBM is expanding its mobile capabilities to include mobile campaign creation, content targeting, dynamic real-time segmentation, and analytics for all mobile devices and browsers. Continue Reading »
By Rick Singer
This year’s US Open at the US Tennis Association’s Billie Jean King National Tennis Center once again featured two of the most exciting Men’s and Women’s Finals ever. And while Serena Williams and Rafael Nadal lifted the championship trophies, there was another big winner at the end of final Grand Slam of the year – the fan.
Fans around the world immersed themselves in volumes of new and available information about players, matches, conditions, and even the weather – all made possible through Big Data analytics and made available across a variety of computing devices. In a sense, fans used this information and insight to become their own tennis analysts, seeking out information they personally wanted to understand, digest and share. Continue Reading »
By Likhit Wagle
Do you ever wonder why your bank mails you various pieces of literature all at the same time – a new credit card, new home loan, a new line of credit for a new business venture? Clearly, this approach to mass-marketing reveals that your bank lacks a true understanding of your needs and your individual portfolio.
The good news is that these unsolicited, random offers may soon become a thing of the past. While many banks have talked about the importance of customer centricity over the past two decades, more today are ‘walking the walk’ and making significant investments to transform the customer experience.
For example, Banorte-Ixe, one of the largest retail banks in Mexico, is working to establish a new business model built on business analytics to improve its service to more than 20 million users. Similarly, Jordan Ahli Bank, a leading Jordanian financial institution, is transforming its core banking system to set new standards in customer service, as well as gear up for future growth. ANZ Banking Group is rolling out a digital assistant that regional bank managers will use to sift through every bit of information they have about a client, their own services, and updated market trends to make smarter, faster and more personalized recommendations for their two million wealth management clients. Continue Reading »
By Michael Haydock
It’s early August, but back-to-school shopping is already in full swing. In fact, in some cases, it has been for a while. Retailers like Walmart began advertising before summer vacation even began in hopes of capturing consumer dollars in the face of economic uncertainty.
According to IBM’s new Big Data-based forecast, such moves led to strong growth in July. For example, children’s, juniors and other clothing segments were projected to be up over 12 percent, year over year, in July. Spending on this category is expected to dip down to just 1.4 percent in August before returning to a 12.3 percent growth rate in September. (That’s because students typically like to wait and see what their friends are wearing before completing their back-to-school wardrobes.) Continue Reading »
By Beverly Macy
As we look forward, one thing is clear –social business is no longer optional. From driving innovation, to providing essential client experiences, to enabling a dynamic and productive workforce, organizations are realizing they need to craft a social business strategy.
Even companies that have committed to using social technologies realize they are just scratching the surface in terms of the power of social business to transform the employee experience and the client/partner experience. They see the potential of tapping big data and turning that information into intelligence, so it’s easy to see why there’s a surge in innovation and new levels of productivity and creativity within the enterprise.
Here are three areas of focus to keep an eye on in the coming months: