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Chris Thomas, Solution Architect, IBM Software Group

Chris Thomas, Solution Architect, IBM Software Group

By Chris Thomas

We’re midway through the 2014 Wimbledon Championships and social media for the annual tennis contest here in South London couldn’t be more popular.

Helping capture and understand all that’s going on in the twitter-sphere is the Wimbledon Social Command Centre (WSCC), social sentiment technology from IBM that provides the content team at the All England Lawn Tennis Club (AELTC) with real-time insights into social media trends, allowing them to serve up content on their digital platforms according to their fan interest.

Powered by IBM Softlayer Cloud and Watson Content Analytics, the WSCC delivers a view of evolving social conversations taking place on and off the court at Wimbledon. Continue Reading »

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Linda Ban, Global C-suite Study Director, IBM Global Business Services

Linda Ban, Global C-suite Study Director, IBM Global Business Services

Shanker Ramamurthy, Global Managing Partner, IBM Global Business Services

Shanker Ramamurthy, Global Managing Partner, IBM Global Business Services

By Linda Ban and Shanker Ramamurthy

The most successful C-suites have a diverse representation of skills, bringing together unique backgrounds, qualifications and experiences – ideally suited for a connected world.

Within a C-suite, there are many different relationship and collaboration models between CxO members, and there are also a many perceptions about the role they each play in setting the strategy for an organization. While CEOs are concerned that other C-suite members aren’t focused enough on the long term strategy three to five years out, other CxO members fear their leaders are too stuck in the weeds with operational concerns. With a clear disconnect in the boardroom, it’s time for members of the C-suite to start working together to prepare for what’s next: an interconnected economy. Continue Reading »

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Subbu Balakrishnan, CTO and co-Founder of Good.co

By Subbu Balakrishnan

Finding the perfect employee or the perfect job is not dissimilar to finding the right life partner.

Almost every one of us has likely experienced the joys of being in a job and an environment that fits like a glove, as well as suffered through times of frustration or uncertainty, where Fridays can’t get here soon enough. The struggle for employees and employers alike is to articulate, measure and predict the likelihood of both the highs and lows with such an abstract topic like personality and culture fit between an individual and her workplace.

At Good.co, a TechStars Spring 2013 graduate and an early beneficiary of the IBM SoftLayer Catalyst program, we set out to create a framework to help both ask and understand the questions that help people discover their strengths and culturally-fit workplaces. Continue Reading »

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Matt Gross, editor, BonApetit.com

Matt Gross, editor, BonAppetit.com

By Matt Gross

For nearly 20 years, I’ve observed the South by Southwest festival from afar, fascinated by the list of bands, movies, and tech companies coming every year to Austin, Texas—but frustrated beyond measure that I’ve never been able to go, catch a hot band on its way up, eat late-night migas, and feel like I was on the creative cutting edge. This past February, however, was particularly bittersweet. That’s because SXSW was host to something that seized my attention and wouldn’t let go: a food truck dishing up Austrian chocolate burritos and Belgian bacon pudding, recipes inspired not by an overly tattooed mad kitchen scientist but by Chef Watson, IBM’s cognitive computing system. Continue Reading »

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Bart Jansen, winner of the 2014 Christiaan Huygens Prize for his research on Big Data analytics

Dr. Bart Jansen, winner of the 2014 Christiaan Huygens Prize for his research on Big Data analytics.

Christiaan Huygens was the Neil deGrasse Tyson of the 17th century. Huygens like Tyson was a prolific writer and a popular scientist particularly in the fields of astronomy and physics. He also invented the pendulum clock and studied the rings of Saturn, but he is probably most remembered for his wave theory of light, which helped to improve the design of optics and telescopes.

 Huygens was also Dutch, which is why an award recognizing researchers from Dutch universities was named in his honor in 1998. The award, for which IBM is a sponsor, is granted each year to a different scientific field, this year going to a researcher in Information and Communication Technology (ICT). To qualify the research needs to have clear social and scientific relevance.

Young researcher, Dr. Bart Jansen, thinks he can help in this area, which is why he is being awarded the 2014 Christiaan Huygens Science Prize for his research The Power of Data Reduction: Kernels for Fundamental Graph Problems.  Continue Reading »

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Paul Segre, CEO, Genesys

Paul Segre, CEO, Genesys

By Paul Segre

When it comes to customer experience, there is overwhelming evidence that getting it right is great business. It lowers customer effort, increases sales, and creates more loyal customer advocates. At the same time, only one in three companies deliver a positive customer experience today.

That’s one of the reasons that Genesys, a leader in technology solutions for customer experience and contact centers, teamed with IBM to bring the power of Watson to customer service. Together we are developing a learning system that combines the Watson Engagement Advisor with the Genesys Customer Experience Platform to transform how organizations engage with their customers. Companies and organizations can now tap into a virtually unlimited range of information to provide more accurate and complete responses to customer inquiries – within self-service and agent assisted engagements. Continue Reading »

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Anna Hodge, IBM Communications Intern, Journalism Major, Syracuse University

Anna Hodge, IBM Communications Intern, Journalism Major, Syracuse University

By Anna Hodge

Insight is central to any decision. Whether it’s where to go to dinner or the platform to focus on in a political campaign, information and insights are crucial to making the best choice. Now, imagine if you could get insights in real-time. How might you use them to make better decisions?

That’s the idea behind IBM’s Social Sentiment technology, developed by IBM Brazil. The technology examines in real-time what is being posted on social networks. From this, we are able to learn from the things people are saying – good, bad and indifferent – about any given topic, company, person, idea, trend, etc. The technology was originally piloted by IBM Brazil Research which used it to analyze more than 10 million tweets during the 2013 FIFA Confederate Cup. The sentiment-sifting technology is now analyzing social media sentiment during the 2014 FIFA World Cup in Brazil.  Continue Reading »

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Michael Dixon, General Manager, Smarter Cities, IBM

Michael Dixon, General Manager, Smarter Cities, IBM

By Michael Dixon

By 2030 the urban population on the planet is projected to reach almost 5 billion. This unprecedented growth gives rise to new challenges for city leaders seeking to grapple with long standing gnarly problems while encountering unprecedented complexity in new ones.

Emboldened by the levels of service they now take for granted from the private sector, people are demanding more from their cities. They are seeking a better quality of life through access to more and better services, at increasing levels of cost effectiveness. Continue Reading »

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Chandu Visweswariah, IBM Fellow & Director of the Smarter Energy Research Institute

Chandu Visweswariah, IBM Fellow & Director of the Smarter Energy Research Institute

By Chandu Visweswariah

When the Smarter Energy Research Institute (SERI) was formed in 2012, bringing together IBM, Hydro-Québec, DTE Energy, and Alliander, it began with a simple goal: to use data analytics to build the energy utility of the future.

Two years later — armed with client data and 9 showcase applications — our three partners and 20 utility companies from around the world attending the second annual SERI conference are set to learn how utilities can make use of data to transform how they operate and serve their customers.

Think of SERI as a utilities innovation mechanism. It pairs IBM’s open analytics toolkit platform of application-specific code with energy and utility companies’ ideas, needs and expertise to develop new software applications that solve their operational problems. Continue Reading »

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Sam Seddon, Wimbledon Client Executive, IBM

Sam Seddon, Wimbledon Client Executive, IBM

By Sam Seddon

The Wimbledon Fortnight is nearly here and the All England Lawn Tennis Club (AELTC) once again transforms itself from a small private tennis club in South West London into a massive, data hungry environment!

During The Championships, IBM and AELTC create a unique digital environment providing an immersive experience to tennis fans around the world. This is achieved through insights and visually innovative content delivering to fans an experience intended to be “the next best thing to being here.”

This year, to mark our 25 year partnership, we are introducing the Wimbledon Social Command Centre, powered by IBM Softlayer cloud, as well as enhanced mobile and iPad apps and a redesigned SlamTracker. Together, we plan to deliver the most engaging Championship yet. Continue Reading »

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