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	<title>A Smarter Planet Blog &#187; Retail</title>
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		<title>Retailers: Listen to the Data</title>
		<link>http://asmarterplanet.com/blog/2010/05/retailers-listen-to-the-data.html</link>
		<comments>http://asmarterplanet.com/blog/2010/05/retailers-listen-to-the-data.html#comments</comments>
		<pubDate>Thu, 27 May 2010 16:53:44 +0000</pubDate>
		<dc:creator>Steve Hamm</dc:creator>
				<category><![CDATA[Analytics]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[Smarter Planet]]></category>

		<guid isPermaLink="false">http://asmarterplanet.com/?p=4283</guid>
		<description><![CDATA[For a business, listening to customers can come in a lot of forms&#8211;from handling complaints in a call center to conducting  focus groups. But customers communicate in another way that can be just as valuable: Through data. You just  have to know how to interpret what they&#8217;re saying.
Michael Haydock, an IBM math-whiz PhD who also [...]]]></description>
			<content:encoded><![CDATA[<p>For a business, listening to customers can come in a lot of forms&#8211;from handling complaints in a call center to conducting  focus groups. But customers communicate in another way that can be just as valuable: Through data. You just  have to know how to interpret what they&#8217;re saying.</p>
<p>Michael Haydock, an IBM math-whiz PhD who also happens to be a former CEO of supercomputer maker Cray,  develops sophisticated systems for interpreting data.  Today, he opened the kimono on his work, releasing a forecast of retail electronics and appliance sector growth in the U.S. this summer. Haydock&#8217;s prediction: Sales at physical retail outlets will rise a healthy 4% in June, July, and August from last year&#8217;s totals.</p>
<p>There&#8217;s no shortage of business data analysis and forecasting in the world, but what makes Haydock&#8217;s approach different is he&#8217;s bringing a level of rigor to the process that until now was  primarily employed in academic studies. He uses statistical and analytical software to evaluate both the long term sales trends and seasonal ups and downs. His &#8220;secret sauce,&#8221; he says, is applying a methodology to the data called Holt-Winters Triple Exponential Smoothing. He charts 64 potential paths for sales going out 18 months, then chooses the most likely path. Checked against real sales performance, his technique is correct 98.8% of the time. He&#8217;s very happy to report that he was able to correctly predict the path of electronics retailing sales in the aftermath of the global financial meltdown in 2008.</p>
<p>Why is this level of accuracy important to retailers? With super-accurate forecasts they can make better decisions about inventory and staffing levels. And, in a tight-margin business like retailing, every basis point counts for a lot. &#8220;The moral of the story is you can&#8217;t study your customer too much. That data is the valuable corporate asset,&#8221; says Haydock.</p>
<p>A lot of decisions in retailing are made based on the gut instincts of smart people with a lot of experience to draw from. These days, though, retailers are listening to the data, as well.</p>

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		</item>
		<item>
		<title>The Decade of Smart</title>
		<link>http://asmarterplanet.com/blog/2010/01/a-decade-of-smart.html</link>
		<comments>http://asmarterplanet.com/blog/2010/01/a-decade-of-smart.html#comments</comments>
		<pubDate>Tue, 12 Jan 2010 20:51:31 +0000</pubDate>
		<dc:creator>George Faulkner</dc:creator>
				<category><![CDATA[English]]></category>
		<category><![CDATA[Retail]]></category>
		<category><![CDATA[Smart Grids]]></category>
		<category><![CDATA[Smart People]]></category>
		<category><![CDATA[Smart banking]]></category>
		<category><![CDATA[Smarter Cities]]></category>
		<category><![CDATA[Smarter Energy]]></category>
		<category><![CDATA[Smarter Food]]></category>
		<category><![CDATA[Smarter Healthcare]]></category>
		<category><![CDATA[Smarter Planet]]></category>
		<category><![CDATA[Smarter Public Safety]]></category>
		<category><![CDATA[Smarter Telco]]></category>
		<category><![CDATA[Smarter Traffic]]></category>
		<category><![CDATA[Smarter Transportation]]></category>
		<category><![CDATA[Smarter Utilities]]></category>
		<category><![CDATA[Smarter Water]]></category>
		<category><![CDATA[Smarter Work]]></category>
		<category><![CDATA[Stimulus]]></category>
		<category><![CDATA[new intelligence]]></category>
		<category><![CDATA[chatham]]></category>
		<category><![CDATA[decade]]></category>
		<category><![CDATA[london]]></category>
		<category><![CDATA[Palmisano]]></category>

		<guid isPermaLink="false">http://asmarterplanet.com/?p=3136</guid>
		<description><![CDATA[
As you may have noticed from the last post, IBM&#8217;s Sam Palmisano visited the Chatham House stage in London today having delivered a speech titled &#8216;Welcome to the Decade of Smart.&#8217; Throughout tonight (and over the coming days) we will be posting content and links to images and video from the event here, as they [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.ibm.com/smarterplanet/us/en/events/sustainable_development/12jan2010/i/masthead_large.png" alt="null" /></p>
<p><img src="http://asmarterplanet.com/files/2010/01/SamPalmisanoChatham.jpg" class="alignleft" alt="Sam Palmisano at Chatham House" />As you may have noticed from the last post, IBM&#8217;s Sam Palmisano visited the Chatham House stage in London today having delivered a speech titled <a href="http://www.ibm.com/smarterplanet/us/en/events/sustainable_development/12jan2010/">&#8216;Welcome to the Decade of Smart.&#8217;</a> Throughout tonight (and over the coming days) we will be posting content and links to images and video from the event here, as they become available.</p>
<p>From the post-event materials being distributed:</p>
<p>On January 12, 2010, Samuel J. Palmisano, IBM Chairman of the Board, President and Chief Executive Officers, addressed business and civic leaders at Chatham House in London. In <a href="http://www.ibm.com/smarterplanet/us/en/events/sustainable_development/12jan2010/">his remarks</a>, he described how forward-thinking leaders in business, government and civil society around the world are capturing the potential of smarter systems to achieve economic growth, near-term efficiency, sustainable development and societal progress.</p>
<p><strong>Links:</strong> </p>
<p>Launch a video of the speech: <a href='http://www.ibm.com/smarterplanet/us/en/events/sustainable_development/12jan2010/vidplayer-speech.swf'>Sam Palmisano at Chatham House</a></p>
<p>Launch a video of the Q&amp;A from Chatham House: <a href='http://www.ibm.com/smarterplanet/us/en/events/sustainable_development/12jan2010/vidplayer-qa.swf'>Q&amp;A from Chatham House</a></p>
<p>Today, Steve Lohr of the New York Times published <a href="http://bits.blogs.nytimes.com/2010/01/12/big-blues-smarter-marketing-playbook/?ref=technology">a brief article</a> about the speech that takes a look at the past year of Smarter Planet work from IBM. </p>
<p>Paul Glader of the Wall Street Journal published <a href="http://online.wsj.com/article/SB10001424052748704586504574655002299324212.html?mod=googlenews_wsj">an article</a> today as well that examines aspects of IBM&#8217;s Smarter Planet initiative.</p>

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<p class='technorati-tags'>Technorati Tags: <a class='technorati-link' href='http://technorati.com/tag/chatham' rel='tag' target='_self'>chatham</a>, <a class='technorati-link' href='http://technorati.com/tag/decade' rel='tag' target='_self'>decade</a>, <a class='technorati-link' href='http://technorati.com/tag/london' rel='tag' target='_self'>london</a>, <a class='technorati-link' href='http://technorati.com/tag/Palmisano' rel='tag' target='_self'>Palmisano</a>, <a class='technorati-link' href='http://technorati.com/tag/Smarter+Planet' rel='tag' target='_self'>Smarter Planet</a></p>

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		</item>
		<item>
		<title>Building a Smarter Planet: Retail</title>
		<link>http://asmarterplanet.com/blog/2009/07/building-a-smarter-planet-retail.html</link>
		<comments>http://asmarterplanet.com/blog/2009/07/building-a-smarter-planet-retail.html#comments</comments>
		<pubDate>Sun, 19 Jul 2009 19:12:30 +0000</pubDate>
		<dc:creator>George Faulkner</dc:creator>
				<category><![CDATA[Downloads]]></category>
		<category><![CDATA[Podcasts]]></category>
		<category><![CDATA[Retail]]></category>

		<guid isPermaLink="false">http://asmarterplanet.com/?p=2116</guid>
		<description><![CDATA[For all multimedia content around Smarter Planet, visit the Media Library.




]]></description>
			<content:encoded><![CDATA[<p>For all multimedia content around Smarter Planet, visit the <a href="http://asmarterplanet.com/blog/category/downloads">Media Library</a>.</p>

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