John Hearne, Head of IBM Cúram Solutions, IBM Software Group
By John Hearne
I recently read a story about an elderly woman with a heart condition. She lives in a building without air conditioning and there was concern that a hot and humid day in July could easily put her health at risk and possibly lead to a costly ER visit.
As the story pointed out, the reality is that a few hundred dollars for an air conditioner could solve the problem before it ever happened.
Of course, to case workers at social services agencies around the world, the difficulty of identifying interventions before situations become critical is not news.
In a perfect system, an individual’s health needs would be understood not only medically, but also in the context of their lifestyle, living environment, family conditions and other social factors. Making this information readily available to health and case workers would help them spend more time in the field where they are needed the most. Continue Reading »
Bob Sutor, Vice President of Business Analytics and Mathematical Sciences, IBM Research
By Bob Sutor
Businesses are going social inside their firewalls. Whether buying a third party tool, or building their own, they’re sold on the idea that giving employees a way to share their knowledge will improve everything from morale to productivity.
The McKinsey Global Institute reported that these social tools can lead to a 25 percent increase in employee productivity. But what is the employer learning? How can it listen in and find ways to improve its processes and strategies?
All these social tools, including the return of the humble survey, create data that needs analysis. The volume of data might be more than the management staff can handle and make sense of by simply reading it. Continue Reading »
Graham Kittle, Leader, Business Analytics, IBM
By Graham Kittle
Today as more and more companies embrace Social Business they are quickly learning that social networks are more than the new water cooler where people congregate to talk about their weekend, share pictures of the kids and reviews of movies. These networks have the potential to be something far more powerful, a business’s new “production line” that is based around knowledge. However, instead of turning steel into aeroplanes we are turning ideas into innovation.
This picture of employees lined up on a production line, working together to develop the next great idea came to mind when I was reading a post by my colleague Jonathan Ferrar. The article, titled “The Hunt for Talent: How Social and Analytics are Reinventing the Art of HR” focuses on the never ending search to find the best of what looks to be a shrinking pool of talent.
As Jonathan states in the article, success today requires human resource leaders to trade in some outdated hiring practices in favor of new social business capabilities that have the power to quickly and easily identify the right people for the right jobs at precisely the right time to create the 21st Century Workforce. Continue Reading »
Ben Goldhirsh, CEO, GOOD
By Ben Goldhirsh
Cloud computing is the new mantra for small businesses looking to go green.
That’s important because IT’s carbon footprint has been expanding. Between 2011 and 2020, carbon emissions for worldwide information communication technology (ICT) equipment and services are expected to double from 2 percent to 4 percent of total emissions, according to market research firm Verdantix.
Becoming a green business means more than just eliminating paper. It is about eliminating waste and reducing energy consumption. One easy step towards “going green” and significantly decreasing your carbon footprint is to eliminate or reduce energy-consuming on-premises equipment and move your IT to the cloud. Continue Reading »
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Thomas Schaeck, Distinguished Engineer, Collaboration Solutions, Web and Social Software, IBM
By Richard Silberman, Writer/Researcher, IBM Communications
When Thomas Schaeck talks about the future of social networking and collaboration at the enterprise level, an apt way to sum up his description of what’s possible is: You ain’t seen nothing yet!
While enterprises are already realizing great benefits from social collaboration solutions, what’s in place today essentially lays the groundwork for extraordinary capabilities to come. Schaeck, a distinguished engineer working on social software at IBM Collaboration Solutions, is helping lead research and development that will take social business collaboration to the next level.
Nothing demonstrates the future and potential of social business collaboration more than Smart Social Q&A, a research initiative that lets an employee ask a question and then analyzes it and routes it to the best people in the company to answer it. Schaeck conceived the idea to integrate the IBM Connections enterprise social network and smart social analytics with advanced routing algorithms to enable employees to get the most useful answer to any question they may have, as quickly as possible. He works with IBM Research and customers on realizing this idea. Continue Reading »
Ralf Larsson, Director of Online Employee Engagement and Development, Electrolux
By Ralf Larsson
At Electrolux, a global leader in consumer and professional appliances, including the Frigidaire line of refrigerators, the heart of our organization is powered through the innovations of our employees. With nearly 58,000 employees across 60 different countries, harnessing the creativity for real innovation can be challenging using traditional modes of communication like email and phone.
A few years ago we embarked on a journey to find a solution that would better connect our workforce and help our employees share knowledge and creativity across the organization no matter where they were in the world, what time zone they were in, or what mobile device they were using.
After a rigorous evaluation process, we determined that creating a social business platform was the way to achieve these business goals. We knew it could help to transform our company culture, to harness the knowledge and power of our employees, and help us to evolve into a social business. With social business we’ve finally found a way to bridge cultural barriers and harness our corporate brain in a way that helps us to deliver unprecedented products to our clients and real business value for our organization. Continue Reading »
Matt Collins, Vice President, Social Business Marketing, IBM
By Matt Collins
It’s a well known fact that social networking has had a profound effect on society. Consumer social networks continue to creep into the workplace as many companies are encouraging and allowing the use of Facebook, Twitter, and even Pinterest, during business hours. What’s new is that this shift is now causing a ripple effect in the business world.
The next generation workforce expects to share, post, update, and communicate with their colleagues and customers using social networking tools to get real work done. But the tools businesses use go well beyond the consumer apps that so many embrace today.
Rudy Karsan, CEO, Kenexa - an IBM Company
By Rudy Karsan
Over the past several years we’ve seen social media and analytics begin to reshape how the world does business. Business processes from product development to sales are becoming more efficient, productivity is increasing, and organizations are getting smarter by gleaning insights from inside and outside the company.
But, while we’ve all homed in on the impact social + analytics can have on business processes, one area has been overlooked: the workforce. The impact of these technologies is felt by each and every employee, from those in the field to the executives in the front office.
Imagine the power and reach of a workforce made up of people who are in the jobs that are absolutely meant for them, fully engaged, empowered and productive. Picture a workforce that is flexible enough to adapt to the changing needs of today’s market, that is able to harness its collective knowledge, talent and experience to anticipate client needs before they occur. These images are no longer visions of the future.
Jamie Kirk, Online Project Officer, Local Government Association
By Jamie Kirk
“Houston, we have a problem.” These were the famous words from the stricken astronauts aboard the Apollo 13 space vessel when a technical malfunction left the crew stranded 200,000 miles from safety. In an iconic scene from the film adaptation, NASA employees gathered in a room and were presented with a small box of jumbled everyday items that the astronauts had in their damaged capsule.
The stark reality was that if they didn’t come up with a solution using just those items then the men would soon perish in space. In the face of this insurmountable uncertainty their commander reminded everyone in the room that “failure is not an option.”
In this time of immediacy, the traditional command structure was replaced by pragmatism. The NASA leaders didn’t care about job titles or what informal teams worked together as long as it produced effective solutions. By working collaboratively within tight constraints they managed against all odds to get the astronauts back to safety. Times of uncertainty, scarcity and high stakes when guided by effective leadership often produce the most creative solutions.
Jeanette Horan, Vice President and CIO, IBM
By Jeanette Horan
As technology advances, enterprises are increasingly challenged to find creative ways to use tech to improve their operations and grow their business. It can seem like a daunting challenge. But I’d like to share a bit of wisdom that IBM has come to learn. That is, sometimes, looking within and tapping the creativity of your own family, can produce an endless stream of innovative ideas.
Today, IBM kicks off HackDay, a two-day online discussion that gives our employees the chance to think big and exchange ideas on how we can accelerate IBM’s transformation into a social business. This includes everything from new tools and work processes to fresh ideas on how to deliver value to IBM clients in a connected world.
